slumberland vs ashley furnitureling me garmi

Ive never heard of such a thing! It is now in the hands of fair trading. So August 17 came and they told me my delivery was going to arrive between 3pm and 7pm. I have been on the phone with corporate, no help there either. I'll comeback soon for more furniture as we have a new furniture store we can trust and support. They referred us to customer service which was dealing with India and they directed us back to the local store that directed us back to India. We bought a Bed from Ashley. We're not talking small items either. First off they was coo, tried to be helpful. 3. Over a week now and still dont have bolts. Ashley Homestore has a rating of 1.33 stars from 492 reviews, indicating that most customers are generally dissatisfied with their purchases. free shipping in our markets on any order, fast! Why would I order chairs with the risk of repeatedly paying a 10% restocking fee for each time I find myself displeased with the color? When I asked why, miraculously the call dropped. So I'm still out $150 for that as well. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. The leather chair was more expensive than the various armchairs I was interested in at Ikea, but it was more comfy. Support service is fooling me for the past 3 months. They told me that their coverage doesn't include tears or fabric damage and many other issues. I have left multiple messages for the store, who refuses to pick up the phone. The products will sell itself.). Leather is peeling off from all different places at the sitting area and its embarrassing to have guests. Dont be stupid like we were. Ashley Furniture is known for their moderately priced furniture and their wide variety of products. I Ordered My Furniture From Ashley Furniture In Eatontown Nj Ordered In March Was Promised Furniture In 8 Weekes Did Not Get My Dining Room Tabel Until The End Of October. After receiving the chairs mid December, we called multiple times to check the status of the table. The delivery driver advised me that a technician would come out and after determining he couldn't fix it would have it replaced. Unsubscribe at any time. If you want to purchase something from this store and receive it THREE months later, this is your place!!!! This is a reflection on how successful he is as a CEO of Ashley furniture. You don't know how to contact them regarding a very unhappy customer? On Sept 20th received a call that it was on back order for at least another week. NEVER buy from Ashley furniture.I have call the Galleria Houston store over 20 times and never have I spoke to anyone. Ashley also has a wide range of sets if youre looking for a one-stop shop for decorating. More info. Was contacted on Monday and was told the mattress would be delivered on Wednesday PM. SimilarWeb, Office 01-111, C/O WeWork, Neuturmstrasse 5, BY, 80331. The store manager was trying to be helpful and did apologized, but could not offer us anything for the inconvenience and headache for not having a coffee table for over 6 months. I called into the store and was promptly told to buy a fabric shaver and to shave my 3 week old couch. By far the worst customer service I have received anywhere in my life. Established in 1889 in North Carolina, it is one of the largest family-owned furniture companies in the U.S. With the fourth generation of Bernhardt family members at the helm today, the company aims to continue its legacy. Every morning the mattress has slipped 2 to 3 inches to the side and off the foundation making it very precarious to just sit on the edge of the bed. It's Saturday and I'm calling the 866 number to be waiting for long mins to be dropped 5 times . I especially liked the man-cave sofa that lights up! How Do I Get Charged From The Day Of Purchase In March When Furniture Did Not Come Until October And November. Finally issued order and I had to wait 2 weeks for technician. At no point did I feel rushed. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+.Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although . Ashley Furniture has the worst customer service I have ever experienced. I was in need of living room furniture. My Couch Did Not Come Until December. After speaking to manager on November 23rd, I have yet to receive my refund. So we signed the papers and paid in full. Very friendly in-store staff and delivery team. BUYER BEWARE! Any time we try to call the customer service line for cancellation we are told that we have to call the store directly. 5. Delivery has been rescheduled multiple times. I would also reccomend David helping you out. He literally changed my mind. They did our paperwork, and added a door step delivery fee that our salesperson stated was not negotiable. At this point its about the principle not even about the money or the couch itself. During this whole fiasco, we were told at least three times that Ashley furniture was going to correct their mistake, only to be told by someone else there that our request had been denied. Engineered wood is flat, smooth and dense and resists warping, cracking and splitting. And dont forget Slumberland furniture is available online! What in the world?! We have called and asked if we had put the springs together right, it's good. Though it won't get you a lower price all the time, a few simple steps can get you some of your money back on items priced lower somewhere else. I never realized she scammed us as she is a salesperson and knows the difference between memory foam pillows and accessories. The mattress is like a bag of springs. I waited a while and then decided to walk around to try to find her. #1 rated online furniture store, Wayfair. The technican installed the new sleeper shell and refused to take the old part away. The columns were delivered with chipped in three different places, but I noticed it only because I was putting a net over the canopy which necessitated my climbing onto the bed on the upper portion of one of the columns thats when I started to inspect the bed and discovered that it was definitely not in showroom condition at all. Especially when we have to wait weeks and months to finally get delivery service here. After spending over $7000 in this store in the last 3 years, the manager refused to honor the online advertised price for two measly mattresses because they weren't making money on them. Slumberlands delivery time will vary depending on the items you ordered. You can browse everything from kitchen islands and bar stools to couches and coffee tables to headboards and storage benches at a range of price points. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. I even purchased the extra warranty but that was just a waste of money. the sales associate and manager knew we were picking it up the next day. I say it's a big purchase and he starts launching into his analogies again. Compare slumberland.com global ranking trend in the past 3 months vs. ashleyfurniture.com, or dive deeper into slumberland.com ranking in it's category or country measured against ashleyfurniture.com. Salesman Eric NEVER once called back after several requests. We value your privacy. We purchased a Queen Sleeper Sofa to our NYC home. A link has directed you to this review. I waited to write this review in hopes that Ashley Furniture would rectify the situation but they haven't. Username and password will be sent to you via email. We called back after two more days since we hadnt heard anything from them and ended up back with customer service where, again, they denied our request for them to make it right. The company is owned by father and son team Ron and Todd Wanek. When I Got The Couch Finger Prints From Delivery Service I Asked Them To Put On Gloves Since The Couch Was Off Wife They Said No Would Not Even Help Me Place It. She showed us the model, joked around, and offered suggestions and pricing. There had been no notice given of any delay. Compare slumberland.com vs ashleyfurniture.com traffic analysis, see why slumberland.com in ranked #58 in the Home and Garden > Furniture category and ashleyfurniture.com is #2769 for free - Click here Would rather not have the table than deal with this headache. How do I know I can trust these reviews about Ashley Furniture? The cons: Some complaints with durability reported. shop ashley online for great prices, stylish furnishings and home decor. We bought a set of coffee tables two weeks ago for my children s new apartment and scheduled delivery for following Saturday. My husband took off a second day from work on Thursday, July 9. I came there to buy the things that I found on their website I ended up running away from that guy. Let me know in the comments! Four years into the contract she has a small light scratch on the nightstand. I don't know if the staining is being done by people or machines but their quality control is nonexistent. Upon putting it together it was evident the leg was not straight. La-Z-Boy and Ashley Furniture are two of the biggest names in the furniture industry. Having a good night of rest every night and not feeling as though I got in a fight each night is a huge game-changer for my overall well-being. Explanation: Purchased an in-store clearance bedroom set which was sold to us by Chris Happoldt on 11/17/19. Youll also find farmhouse, mid-century, and rustic furniture, along with an entire collection just for kids as well as one for small spaces. The larger coffee table surface had a piece of wood warped. The representative said she would call the store manager to get with the salesperson. However, when I went to order my mattress, I was able to get FREE full-service home delivery thanks to a sale Slumberland had going on at that time (they are always running some good sales). This time I talk to someone in the call center, not at the store. I dont think its fair that i have a $1700 bed no one can stand to sleep on. There is something wrong with it. Although we had already paid a deposit. An employee named Kevin helped us and was super understanding of our frustrating situation , he recommended a U - shaped couch that he explained would break down into small enough pieces that would fit up our stairs. Still sitting in the wearhouse in New Braunfels. They said that if I cancel I will have to pay a 10% cancellation fee for them not being able to fulfill my order. Scan this QR code to download the app now. Now we are back at the Ashley Homestore looking for answers and Sales manager F. is attempting to help but as we told her our issues, she began to become hostile and speaking to us in a condescending tone. Gross. When we ask to speak with management they alway say they are busy and will call us back. Mattress started out nice, then developed a permanent compaction. 6. The couch was delivered today and its absolutely filthy and one piece looks like it was a returned item. In the meantime, I paid for white glove delivery, got rid of our existing table and have basically stored the chairs for a table i can't even get for well over 6 weeks now. https://ashleyhomestore.ca/products/starmore-exclusive-3-piece-queen-platform-bed. When we call the store directly, no one picks up. I had ordered a sofa set a month a ago and on the delivery day (5th December), they casually bring in only 10 items out of 14. Calls to the establishment go unanswered. Do Not Order - Find It Locally!!! Ashley customer furniture felt that it was "he said, she said" so too bad. No one can stand to lay on it its horrible. This is lousy, crappy business, and borderline unethical conduct. You never can get to the corporate office, and no one contacts you back from corporate as promised through many attempts. I get home and there is a HUGE partial shipment on my porch that weighs a couple hundred lbs! They should not be in business, period. Pay a little more and go to a private furniture store. Now no employee can tell me where my money is and bill don't stop because they don't know where it is. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. I emailed the CEO and also mailed a letter but have not heard back. Whenever we texted the salesperson (as instructed) to add things on, he never responded. The company made us pay immediately the entire amount for the furniture saying it would be ready the next month when we moved. I'm trying to cancel the order and they want me to come into their store to do so. Furniture you but should last more than a year and or couch broke within a year and now we are told it will be another 6 weeks without a couch because that is just how it is. I asked where product was made or where ordered from. I hate that j even have to leave a single star. Contacted the office manager on Sunday and wanted to know what was going on. I know the legs can't be overnighted (the rep told me it would be 2-4 WEEKS!) I purchased the warranty as well. When Amazon delivered the sofa I was given a small Ashley booklet titled "Warranty Information" so I reached out to Ashley Furniture Industries. I was not rushed in any way. I'm not sure how you can tell what type of damage was done by looking at pictures. I tell him he's being extremely pushy. WHY?!? Now, my delivery guys worked SOOOOO hard all day. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. THANK YOU- Golddie. I sent pictures of the damage to my sofa, and they first said it looked like the seams were split apart and to contact manufacturer. It had big chips in the veneer all across the front. .. At Ashley Furniture, shoppers can find furniture ranging from entryway benches to duvets and pillow shams to outdoor fire pits. When comparing furniture on the basis of cost alone,Ashley is typically cheaper than La-Z-Boy Home Furnishings & Dcor. After he refused to wait for her to take her lunch she says "I guess I can help you before I go" WTF?!? I vacuum my couch weekly, and the fabric looks to be coming undone. She told us since we qualified for the line of credit we were also entitled to 50% off any accessory. I am writing this now because the replacement end table came. Their communication is lacking. I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. Now I Was Told Its From The Day I Purchased The Furniture I Need To Start Paying And Interest Will End In March. I showed up un Sunday, waited for Nakisha like an idiot for almost 40 minutes because she was with a costumer and Ron told me he was sorry he forgot that Albert was not working that day and that i had to go back on monday again! Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock. Two were delivered by UPS because they were small end tables. My 80 year mother needed a recliner chair. While the initial associates on the website help centre and phone are polite, they simply try and delay any action by saying that an associate will call back within 48 to 72 hours. This has been the worst furniture buying experience that I have ever had. Should I leave it or try to find something to put in the vase? Of course, I called to get to the bottom of it and the manager knew what she tried to pull. I in my mid 70's and have worked with many companies. I dont mind it now, but the first couple of weeks I slept on this, it felt weird. We wanted a sleeper sofa. I would recommend Becker. They didn't want to work with me at all. So now, every night I go to bed, I worry that it's going to break again and I'll have to stay in a hotel like I did when it broke the first time. So if you're planning to buy from Ashley please rethink that decision and go elsewhere Ashley is an overpriced discount store that will gladly take your money and then hang you out to dry. Had an excellent experience today. Now I am being told by customer service and the so called store manager that theres no refund possible at all. I sat there for 20 minutes watching a girl look up the information, find the right parts, confirm by showing me a picture. Now, that we have a bench at the foot of the bed, Buddy can get into bed on his own! ConsumerAffairs is not a government agency. When I got it, it has a small defect. Advoid this place at all cost. I just so wish theyd open up a store in ohio. It seemed for them it was all about saving DSG some time and money on returns. I call and talk to the manager Ken and he explains the actions and words of Kevin don't have any use because he's not an employee with Ashley Furniture anymore .. is there no sense of ownership of what happened?! I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. It's been 7 days since they didn't deliver my couch and (despite calling REPEATEDLY) and now I'm told it'll be at least 7-10 more days until I get my money back. Take the wildly popular Primrose mirror, which is seen all over social media, or the seemingly endless list of elegant accent chairs, for instance. My fiance got the rest of our furniture there too and it still holds up really well a few years in. Although it doesn't help what I had to go through to get the correct furniture or the sour experiences I've had with your store employees and staff I applaud you for stepping in and doing right by customers. They said fill out a claim form and take several pictures of the mattress, serial number model number etc, I went as far taking pictures with the measuring tape. We walked around a little more and had some questions about another model we were interested in, but it was just such an awkward and unfriendly interaction that I wasn't really comfortable shopping there anymore. While there are many that have good things to say about their customer experiences, there are others that have had issues with delivery and durability of products. Basically I am not able to use the bed. EVER. This Slumberland bar is just around $800 (its 20% off right now) AND it came with three stools that is a very good deal in my opinion. SO what they are doing is LYING on delivery dates because once they drop it? They gave us a confirmation number 02283580. Unfortunately, I did not find this damage until after I had signed for it. He helped us pick out beautiful couches & a very elegant looking kitchen table set. The set wasnt cheap especially when you add tax, delivery, and insurance. So bummed! Complete waste. DO NOT BUY A GRUVE MATTRESS. Luckily, the sales associate Kevin was VERY knowledgeable and helped me find the PERFECT sectional for my living room! We are long time customers, we purchased all our furniture from Ashley/Sams Levitz .We ordered a bedroom set on Sunday 08/25/19" about $2300 , and we were promised a delivery on the following Saturday, so we just received the set and it is missing the bed frame , the headboard and the side panels, so we didn't receive the most important part of the bedroom but they actually sent us a metal bed frame to lay the box and the mattress on it until we get our bed and then found out that they sent the wrong size metal frame too.The driver told us that the salesperson who sold us the set should've advised us that the set is going to be on back order but unfortunately she didn't. I was pissed! Please try again and I will do my best to answer. The entire experience was not pleasant and that is why I am doing this review. This is how they delivered it. However, instead of making a sale, their salespeople guaranteed the store wouldn't. She is amazing and made the experience wonderful!!! So what happened to my other stuff that was there for delivery tomorrow? I had to wait about half hour on the phone for her to provide me with an updated delivery date. My partner and I have since been dealing with the absolute worst service either of us have ever had. One of our pillows got damaged. Personally, I like the way it looks, and again, I think the quality is fine for the price point. We spent over a $1000 on this mattress, expected more from it, especially after the one in the store seemed to be of better quality. The delivery was for June 28th. She took us straight to the memory foam pillows and told us if we bought one we would get one free. Overall, customers like their selection, but there were some disagreements with sizing and durability for some options. I only wish I had read the reviews here before I purchased my couch. DO NOT WASTE YOUR TIME/MONEY HERE, YOUR ONLY GETTING PLAYED! After finally getting on the phone with someone at the Emeryville store, I explained the situation and that this needed to be escalated, and he laughed and said he'd call me back. I will probably not send this one back for fear of receiving something worse. When no action was forthcoming after a week I replied to the email to prompt some action. BUT the second delivery was worse than the first one, it shipped in an open box and was broken in several locations (photo#3). Bought Furniture 4 months ago From AshleyCurrently the Kitchen table bench seat has a leg popped out of it's brace.. now it's wobbly.. When I Tried To Reschedule Delivery..They Had Sold My Furniture!!! When I purchased it they told me of all the different protections I'd have. They sent another worker who said the damage was too extensive for him to fix on his own. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. Specialties: Slumberland St Louis - Des Peres is a part of the Slumberland family of home furniture and mattress stores.

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