GO TO bhldn.com Overview Contact Info Coupons FAQ Customers About BHLDN Started a new chat to explain the situation yet again and was told "not sure what you're trying to argue here it can't be returned." The last 3 ladies I spoke to promised me they sent me a label but it didnt come through and now the next lady says they dont have them so they must have been lying. I was told it would take between 1 and 24 hours to receive the correct E-gift card and that if I did not receive it in 24 hours to call back. My dress is of great quality material and its more than I expected. Have something to share about BHLDN? Returns & Exchanges Learn about our return policy, with easy steps to make a return. Houston, TX. Got my order (ordered international and no issues). Full-Time. Anyway, posting here so others know to be a little wary when ordering something thats back ordered at bhldn. Big money-saving time with BHLDN Promo Codes on January. 118 reviews of BHLDN "So on the search for my wedding dress I made an appointment to try dresses on at BHLDN. I promptly called customer service to get the correct dress and rectify the problem. You can track it to see what it's at.Needle and thread dress, FIVE STARS, bhldn I don't know how covid has affected you and in really sorry if staff are struggling and need more support. BHLDN parcels are customer friendly. Does BHLDN support live chat? You always find the easy ways to shop. The consultant who helped me was very nice and made my experience a great one. Because they start working right after the confirmation of the ore from your side. Based on 1 salaries posted anonymously by BHLDN Customer Service Associate employees in Houston, TX. The women working in the physical store were great, but the people who run the customer service and gift card over the phone were rude, dismissive, unhelpful, and ultimately unkind. Processed return: January 2019. The BHLDN standard shipping charges only $4.95 - $10.95. If you want to return the BHLDN gowns, you specifically go to the returning gown link located in the return policy section. Once the Coupon Codes expire, you can no longer take advantage of this great offer. Find shipping costs and delivery options. In April 2016, BHLDN launched the party dress series, providing dresses for special events. For example, you can enjoy a huge discount at holiday sale time. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. BHLDN has insane and terrible ordering and shipping policies and their customer service is the absolute worst. Call 800-309-2500 and we'll be happy to help! BHLDN deals in the Retail industry. I have pictures of my amazing shoes with the beautiful presentation, unfortunately this website doesn't seem to support picturessorry! The BHLDN Senior Stylist contributes to driving sales and a customer centric environment by supporting the BHLDN leadership team in selling, service, and daily procedures. Discuss the issues you have had with BHLDN and work with their customer service team to find a resolution. So here is the online wedding shop ''BHLDN''. The estimated base pay is $18 per hour. Enjoy $12.64 Average Savings your orders with Bhldn.Com: 25 Percent Off Discounted Items. BHLDN | Southern Bride. 10/10 caring people! Sounds great, right? Hesitation will make you regret. What are BHLDN's social media pages? Avoid at all costs!!! Please support other businesses, and only come here for disappointment. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. Tried to get in touch with them, there is little to no customer service. We offer free returns for any US order! Wrong! I went through the checkout process, put in my card, received a confirmation page (didn't have time to write down the number, thinking I'd get a confirmation email), and saw that the money was deducted from my account. When I called to request an exception, I was told that no one, including management, had the power to override their return policy and my story was questioned, which felt terrible. They are awful. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. Contact us via chat, 24/7! Customer, beware! BHLDN has resolved 0 complaints. What is BHLDN's phone and customer care email? They are specifically presenting wedding dresses, party dresses, bridesmaids, bridal decoration, and all other bridal accessories. BHLDN 5000 S Broad St, Phila, Pennsylvania, United States, 19112-1402. Terrible customer service. Customer Experience Management: leads and empowers the team to drive . I WILL NEVER SHOP HERE AGAIN.. BHLDN needs to get their online and in store experience fixed. BHLDN Customer Service Contact Info. A few days later I called again and got someone else that was a lot more helpful. Use this comments board to leave complaints and reviews about BHLDN. I order 3 small tops and 1 full wedding skirt. What is better than this? Just remember to use Bestseller All Customer Love as low as $50 when you shop on BHLDN. You reached out to BHLDN through its website and eventually began corresponding with the company's customer service department (support@bhldn.com). BHLDN women wedding online shop is very versatile for you. BHLDN's exclusive new label includes 15 gowns created by Maria Korovilas a designer for the URBN home of brands (which includes BHLDN, Anthropologie and Free People). While I was on hold, she put in an order for a dress without confirming any information with me. And your goods will be delivered for free. Meanwhile, the dress I ordered is sold out, and it looks like I have to go through my bank to dispute the transaction. BHLDN online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. ComplaintsBoard.com is a leading complaint resolution website on the Internet. As my fellow bridesmaids started getting their dresses I continued to wait hopefully for mine as well, and was continually confused each time I saw a "processing" charge in my bank account on probably 3 separate occasions. Description: This airy chiffon maxi has a ruffled sweetheart neckline and an open crossed back accented with a self-tie bow. BHLDN's Fall 2021 Wedding Dresses. Tip for consumers:Don't order from them especially if you have a deadline any where between 6 months and a year. Knoji is a social discussion platform that's 100% free to use. Item was on backorder, so I've been checking back on the site hoping they get back in stock soon. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of BHLDN. Prefer to speak with a customer service representative? I was also informed there was nothing else to be done. BEWARE THE FINE PRINT. After combing their website for months, I was so glad they opened a NYC location. Let us help! They are also providing you with the BHLDN international shipping. Orange County finally has a BHLDN!!!!! To write a complaint about BHLDN and get an answer from the officials of BHLDN, Complaintsboard.com's objective complaint writing and answer providing system can be used. In order to ensure that I had a dress for this upcoming wedding, I then had to purchase a new dress (now putting me out over $400 in total) and wait to hopefully be reimbursed once I received the gift card. Leave a review and share your experience with the BBB and BHLDN. Same as the BHLDN express shipping cost is approximately $15 or more as per the number of items. Service 12 Value 11 Shipping 10 Returns 10 Quality 9 Can't believe this, I explained it wasn't my fault the shipping/delivery got messed up on their end. It is not that hard to meet the minimum amount. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Never order from these awful, garbage losers. BHLDN Customer Service Phone Number and Coupons January 2023 BHLDN customer service phone number, email contacts or help center info are listed at HotDeals.com. Posted by 4 days ago. No confirmation email ever arrived, and BHLDN supposedly has no record of my order. Let us know the issue and our team will review and address it. Here's a list of social media pages you can try: You may find additional ways to contact on their website. Initial BHLDN complaints should be directed to their team directly. Our current promotional offers, all in one place. Absolutely bonkers how they are in business. Will never use them again. Copyright 2023 Ship24. Guess they only care about customer service when the complaints are public. Dress purchased: Sept 2018. Tip for consumers:Even for the ready-to-ship dresses, anticipate several weeks of processing and shipping. Unless you are in a dire emergency to purchase anything bridal -- do not go here. THey dont care about doing whats right by the customers. BTW, here is a screenshot to prove that my account was charged for $316.35. The BHLDN Stylist contributes to driving sales through supporting the leadership team in elevating the customer experience and establishing lasting connections with customers. By the time I had received it and asked for an exchange the dress had sold out so they couldn't ship the correct size. To see if your order is eligible for cancellation, review your order details. I called again (now Friday afternoon) and was told that the 2nd representative I spoke to had issued a classic, plastic gift card (to my old, incorrect address) instead of an E-gift card. Ive had better experiences with Amazon. Ridiculous. Bhldn has terrible customer service, or maybe it's because I returned their item and they found it no longer necessary to treat me as a valued customer who may have been returning to the store in the future. BHLDN has a rating of 1.56 stars from 86 reviews, indicating that most customers are generally dissatisfied with their purchases. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is BHLDN online customer service. Customer service at BHLDN is very bad. Terrible Company. They misrepresent what items they have in stock and don't inform you when they back order your wedding dress that you paid expedited shipping for you, so it ends up being a surprise you may or may not find out about that your dress isn't coming in 5 more months. I wanted the belt or sash from BHLDN to make sure the color would match. An issue I have never experienced with Bank of America ordering from far sketchier websites. Truly the most appalling customer service I have ever experienced. I am honestly devastated. She then attempted to collect payment for the dress and told me a new dress would not be sent until I paid or sent back the incorrect item, which is illegal as per the FTC 'The law allows you to treat unordered goods as a gift. Average BHLDN Customer Service Representative hourly pay in the United States is approximately $12.02, which is 17% below the national average. Then you can go to the Order History, enter your BHLDN order tracking. You order something that's very expensive, the quality isn't great and they have a VERY restrictive return policy. My wedding is in 4 weeks. Suggestions, trending searches, and preview results will populate after the search button. Further, you can also or email on given addresses if you find any difficulty in returning method or refund. 99 cannot be returned. BHLDN at 138 Lancaster Ave, Devon, PA 19333 - hours, address, map, directions, phone number, customer ratings and reviews. Please help the community by sharing any additional tips for contacting here in the comments. I wanted to update my last review because overall, I love my dress and everything worked out in the end. I waited 14 hours and still received nothing. STAY AWAY. BHLDN are refusing to honour that or even provide any sort of discount. They didn't get back to me after 72 hours. The latest review Customer service was posted on Dec 16, 2016. I ordered my wedding dress, got a confirmation, then12 days later I got an email to say that it was out of stock Nearly cried. A Shop Manager directs the selling, service, and operations of the BHLDN shop to achieve an engaging and inspiring environment. I wrote my first review right after my terrible phone call with bhldns customer service, I was upset and hurt by how I was treated. Hesitation will make you regret. This store is located INSIDE Anthropologie, in the middle of the store. This makes no sense to me and defeats the purpose of an exchange if they require their brides to purchase 2 dresses. . Affiliate disclosure: Hotdeals.com uses affiliate programs for And I think the first person I talked to could have been more kind to me, but the other 2 people I worked with were very helpful so Im increasing my rating from a 1 to a 3. They have all the variety of wedding products: the gowns, backless dress, long maxi, and short dress etc. I ordered a wedding gown and it was way too small, despite me ordering my normal size AND taking my measurements to be sure.I returned the dress and waited weeks for a refund, but none came. No apology or solution was offered, I was just expected to take it. BHLDN often works with other brands to launch novel styles and collections, such as BHLDN in collaboration with Wedding Paper Divas, launching a range of Wedding stationery, and ILA, a jewellery brand, launching nine engagement rings and Wedding rings. If you get a chance to shop online while staying at home. For existing furniture orders, call 800-732-2306 (8AM-10PM ET, Monday through Friday, 8AM- 5PM ET on Saturdays). I reached out via chat and got a response that just said sorry its outside the return date and then they immediately disconnected my chat so I couldn't even respond. You can also contact through their social media pages. You can free yourself from all the hassle and simply go to Ship24 for your BHLDN order tracking. Of wedding products: the gowns, backless dress, long maxi, and operations of the BHLDN shipping... Experience fixed a social discussion platform that 's 100 % free to use me after 72 hours for... Is not that hard to meet the minimum amount promise not to send any. Was nothing else to be done dissatisfied with their purchases latest review customer service was posted on Dec,! Providing you with the BHLDN gowns, you can no longer take advantage of this great.... Require their brides to purchase 2 dresses team directly from all the hassle and simply to! 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