The letters are sent to you via U.S. mail. How can I have it checked? I know finding a customer support option on their site might be a bit tough but did they provide any other ways of verifying? I dont know if this is because AT&T does not provide the identifying information, or because there is a discrepancy between what I listed and what is on file with AT&T. Use the IRS's secure Identity Verification Service. Below is the applicable extract. Thank you for sharing all the information and steps you've taken regarding this verification that's needed, turismo568. I did not file 2018 and i filed 2019 and my State was accepted approved and taken due to owed taxes. I've been told several times being able to not verify my identity with the IRS right now due to the COVID19 shutdown that IT WOULD NOT BE HELD AGAINST ME OR ANYONE AND I WPULD STILL RECEIVE MY STIMULUS CHECK and it all a LIE!!!! All comments are public, so please don't include any sensitive information.3. I have never locked my experian account. Chris brought up a great question - how are they attempting to verify you? i have the exact same problem. As our illustrious President says, "Very Frustrating!". Due to the Coronavirus our Country is currently facing I have not yet been able to find a phone number that i am able to actually speak with a person. Does the IRS require a phone number to file taxes? omg! The representative said he was not an analyst and could not figure out why the mobile phone number verification is failing. Go to the IRS's website to set up your online account. Speaking to an IRS agent is often easiest right when they open or right before they close. He asked me to press Continue button which I faithfully did. If we do not receive a confirmation from the IRS that the legal name matches the TIN, we display an error message in your Dashboard requesting your corrected tax ID information Additional Information We weren't able to verify your identity using your phone." Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. However when I tried to validate with IRS they were unable. Are your Social Security benefits taxable? 8 a.m. to 3:30 p.m. Eastern time, Excise taxes866-699-4096 Now tell me where the right in that is???? I'm trying to view my transcripts online but when I get to the part where I have to verify my identity with my phone number I get this message"We were unable to verify that this phone number belongs to you with the phone provider. WHATS UP WITH THAT? The IRS's main phone number is 800-829-1040. An example of data being processed may be a unique identifier stored in a cookie. IRS cannot verify my identity with cell phone number I am trying to open an online account with IRS to get copies of my returns. Hi, how is it now? I had the same issue. Next, enter the basic details that are asked such as your email address, and confirm that you are submitting the correct information. Do I need to Re-file my taxes (1040x) once I receive healthcare marketplace exemption certificate? There are a few identity tests (e.g., provide an account number from credit card or something else, retrieve a code from your e-mail address). Please double check that your phone number was typed correctly or try a different number. For some of the reasons above, the IRS has tools that are designated to answer those questions. We'll send you an e-mail with instructions to reset your password. The next screen informed me that my identity is verified and allowed me to create a userID and password. You can't just show up. This phone number should be your primary number or the number that you use most often. Support told me they would reach out to IRS to find the problem, there is no information on my ticket that states Verizon is doing this. We need to all DEMAND action on this issue. I spoke with Christina at T-Mobile help (dial 611) and she was very helpful and friendly. They need to verify with. For assistance in Spanish, call 800-829-1040. If an IRS agent doesn't meet these criteria, they are not legit. The IRS verifies identity and phone # with Experian Credit reporting. If anyone needs help with this, please contact us when you have a moment and we can get you updated. The IRS lets youcheck your refund status online. Certain taxpayers may qualify to get free tax return preparation and electronic filing help at a location near where they live. That might help us get to the bottom of what's going on. The new IRS employees will perform a wide range of tasks including reviewing the tax return issues that have them overwhelmed. Im having the same problem contacted tax advocate and they are closed to the public as well and I cant receive my stimulus payment until my identity is verified as well I am facing a eviction I dont receive public assistance so me and my 4 are In a F situation and I have tried every account number I have ever had. How much more time does Verizon need to fix this? I have this same verification issue. TTY/TDD for people with hearing impairments: (800) 829-4059. it's a huge problem. Unfortunately, scam artists frequently call people, say they're from the IRS, and then demand payment. The hours vary for certain tax issues. kaymitchell, we understand the importance of having your security notfications working, we're here to help. I have faced this exact problem couple of times over last one year. Making statements based on opinion; back them up with references or personal experience. Please visit taxpayeradvocate.irs.gov to locate your local office phone number. You are at their mercy and they have none. Hi everyone. Everything goes fine until I enter my phone number so they can send me a text message with verification code. Enter your address in all caps. Every phone number I call says, no love agents are currently in the offices or answering phones due to the Coronavirus at this time. Text messages from IRS Password Service originate from 77958 and message and data rates may apply. The e-file Signature Authorization form (Form 8879) doesn't have a phone number space. I put a call into T-Mobile support and the person I spoke with was perplexed. To register online, you need to have a mortgage, home equity loan, credit card, or auto loan. How can I test if a new package version will pass the metadata verification step without triggering a new package version? To report that your W2 or 1099-R was lost, incorrect, or not received. Request a code via phone call from the login screen or try again later. I have already called every number possible duevto the COVID19 shutdown i cant speak to a live person anywhere. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Individuals: (800) 829-1040. i tried calling irs but after an hour or so waiting the person that answered said they couldn't really help with the online registration. They can provide you with a toll-free number to verify their identity. You need to schedule an appointment. https://www.washingtonpost.com/news/get-there/wp/2018/02/27/setting-up-an-irs-online-account-is-well-worth-your-while/%3FoutputType%3Damp. The IRS does not answer the phone for additional people when too many are waiting. We're processing all mail in the order we receive it. He told me that my number was now updated in their system, and I can now, after 24hrs, access the system. So what does that mean? Entering your address in a way the Get My Payment service understands was a problem with the first check and continues to be with the second. Everything passes with IRS verification, except they can not verify my information with Verizon when I enter my Verizon phone number. It's ridiculous that they use two different processes to ID verify tax payers. Keep me updated if anything changes or if you were able to get your identity verified through the IRS. Luckily my mortgage company came up with a solution using a "post closing condition" so I have 30 days after closing to get the transcripts. (ie 7201 instead of 7021) I was able to remember that mistake which is the only reason I can get to the phone validation step, but it makes it impossible to receive IRS notices because USPS will not let you forward mail sent to an invalid address. Strangely, I was ABLE to verify via phone with USPS. I have credit monitoring accounts with Experian and TransUnion, so I doubt that is the solve. The name on the caller id must be you full legal name, match the IRS system. I'm bummed to read that you didn't have any luck getting verified through the irs.gov site. This may occur for a variety of reasons, for example, if you didn't. Estate and gift taxes (Forms 706/709) (866) 699-4083, Account or tax law questions: 800-829-8374, Tax practitioner priority service: 866-860-4259, Overseas tax professionals: 512-416-7750; 267-941-1000, Select 1 for tax forms, tax history, or payments. www.experian.com make sure all your information is updated. I also didnt file for 2018. TTY/TDD800-829-4059. Unfortunately, many states only have one or two offices, so you will have to drive if you live in an unpopulated area. If youre trying to contact the IRS, you probably already tried to get help online, but the IRS website is hard to use. But I am an Account Manager on my mom's account and am able to view a lot of the account features. Thanks a bunch!!!! The IRS office near you can often help with. Our bills show my name next to my phone number. There are other ways to reach the IRS. Use the IRS local office locator to find a location in your area. Puerto Rico residents can call from 8 am to 8 pm local time. IRS offices are closed onfederal holidays. The exact wait time varies based on why you're calling. Note: Our call center cant troubleshoot text message delivery issues. Social Security numbers and birthdates of everyone on the tax return you're calling about. This would include not being able to get in touch with the IRS after multiple attempts. I need my AGI from 2018 to file my 2019 taxes and get my return done AND get my stimulus check. To help protect taxpayers and employees, theCDC COVID-19 Facility Access Tool is available for people to self-screen for symptoms. Form 1040 Instructions indicate that phone number is optional: Phone Number and Email Address You have the option of entering your phone number and email address in the spaces provided. Archived post. Even when I do my taxes, I am able to verify that it is me logging in with a code that gets sent to my number. During tax season, the IRS may have special weekend hours. Im wondering if the issue is if your on prepaid? Then, press 2 for individual taxes or 1 for business taxes. The IRS is normally busiest during tax filing season. you can update this information in att.com/prepaid -> login->my profile. also, for the format of the phone number i entered in the irs website, i used NANPA format https://en.wikipedia.org/wiki/North_American_Numbering_PlanNPA-NXX-xxxx. I cant respond for them or make them respond. Just wait; don't enter anything. I filed my taxes around the end of January 2020. ". Thank you for responding so fast! You will reach an IRS assistor who can: Requesting a face-to-face meeting for help By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. That is it! be no effect on the processing of your return if you choose not to Sorry, our virus scanner detected that this file isn't safe to download. Callers who are hearing impaired At this point, you will be put on hold until a live agent answers the phone. No action is needed to contact the IRS." The IRS notes again that, if you verified your identity. Hello, doesnt everyone understand that we don't need to be told to contact the IRS no matter what the reasoning is! The Wheres My Amended Return? Due to the recent staffing shortages and backlog at the IRS, the wait times can be significantly longer. Commentdocument.getElementById("comment").setAttribute( "id", "a85c2d114bc5f0adc8831e1a8191df19" );document.getElementById("haad858909").setAttribute( "id", "comment" ); How to Get Help With an IRS Tax Refund Delay, IRS Transcript Codes: What They Mean and How to Solve Them, Get a record of your payments and tax details, Individual taxpayer identification number (ITIN) renewals, Making payments (check or money order, no cash), Basic tax information (but cant provide advice). How to add double quotes around string and number pattern? I was originally on a corporate wireless plan, so I understood why I wasn't able to validate. I am not sure what information the IRS site is requesting when the verification is sent but when it comes to prepaid and postpaid accounts, when a prepaid number is converted to a post paid account, the old prepaid account is removed from our systems so there should not be anything hiding anywhere. It's comforting to know that the world's largest superpower doesn't have a fax machine that works, has completely shut down a whole department and provides no customer "service" because of a virus, and can't verify a phone number for 30 days. To reach a live person at the IRS about your individual taxes, select these options: 1, 2, 1, 3, 2, ignore two requests for your Social Security Number, 2, 4. Explained the issue. Seems no one at att or the bank has a straight answer. Call the IRS telephone number at 1-800-829-1040. But still no luck. Or does the IRS truly require your number to file? Mondays and Tuesdays tend to be the busiest days, so you may want to avoid calling on these days. How can I make inferences about individuals from aggregated data? "We were unable to verify that this phone number belongs to you with the phone provider. Then, contact a tax pro today by starting a search for your tax problem. However, when I try again it still doesnt work. How Will I Be Asked to Verify My Identity? The IRS encourages taxpayers to use its online services when possible. A family which receives a housing voucher can select a unit with a rent that is below or above the payment standard. We have the box checked Under Privacy and Protection to allow identity verification. You can see basic information like when to expect your tax refund or whether its on hold. I am assuming there is a snag on my account, linking my mom's name with my phone number. I had to wait 30 days to switch back per Verizon contract. Ah, that may be what's going on. Of course no one expects things like this to happen but don't you think the IRS should be available someway for people in our situation?? You may not have known the following services are available online. If you mean IRS by 'they', I doubt if they keep records of the type of accounts T-Mobile customers have. New comments cannot be posted and votes cannot be cast. Your phone must be a U.S.-based mobile phone number associated with your name." It took a while before i got this figured out, since the name on the bill is my full legal name but the caller id was just my initial. The big issue is the online IRS form does not have a place to enter the middle initial. 2 yr. ago The name on the line has to match your name the IRS checks the caller ID. The IRS can only handle so many people calling at once. Maybe if you and others upvote it, well get a timely reply. What happens when someone dies and owes taxes? T-Mobile support states they do not know the reason for this failure. It seems ANY credit monitoring can reek havoc on this authentication tool. Then, the system will ask for your Social Security Number or Employer Identification Number. The best answers are voted up and rise to the top, Not the answer you're looking for? You'll get faster and better service if you call one of the IRS's specific phone numbers. This is such a circus to even try to explain but I'll try: I moved in August, bought a home the address has changed from my last tax return obviously. I spoke with a customer services representative and was told that my middle initial is already on my caller ID. How is this marks as solved. Our representatives must verify your identity before discussing your personal information. The surge is more than a 300 percent increase in phone. I've been with T-Mobile for 10+ years with same exact number and IRS website cannot "verify my identity" with the number provided. site says. If you need assistance in a foreign language or using sign language, be sure to mention this when you schedule your appointment. Talk to your advisor to confirm the details for your specific situation before taking action. Yes i understand that. The part that absolutely sickens me the most is that there are several people out here including myself that actually worked and earned our money to deserve the right to file and RECIEVE OUR TAX MONEY amd yet we still can't but yet the Stimulus Check is being issued to anyone no matter if you worked or not!! Some readers reported . Call the toll-free IRS Identity Verification telephone number in the 5071C letter within 30days from the date of this . I then went back to the IRS website, and the problem was not solved. I am by no means looking for any type of sympathy but I am a single mother making minimum wage and i work hard to support me and my son and it's hard already being a single parent but right now with everything our country is going thru its even harder for alk of us right now! I obtained my T-mobile phone number through T-Mobile; it has never been any place else and uses my One True identity (as do my tax returns). Please try again in a few minutes. Please double check that your phone number was typed correctly or try a different number. If you don't see your particular issue, you may need to call one of the specific numbers listed below instead of the IRS's general number. I have had my number for years. I'm not sure exactly how many 100's of dollars this little experiment has cost me so far but I wonder if I should just charge back the IRS for my expense because of their incompetency. There us absolutely notjing else I can do but sit around and wait! We'll send you an e-mail with instructions to reset your password. ALL are in my name and my names on the caller ID and CNAM lookup tool. The easiest way is to send a code to your phone by text message (SMS). None of the entities involved take ownership, not the IRS, not the phone carriers, and not EXPERIAN, who apparently sits in the middle. It may often be faster to use the IRS tools rather than calling to get your answer (status of a refund, balance due, finding an office location, checking payment status). Tax professionals may have a slightly easier time getting through to the IRS on the phone or using a special tool they have to get your tax history. By clicking "Continue", you will leave the Community and be taken to that site instead. You have the option of entering your TheID Verify websiteor phone system asks questions that only you can answer correctly. As tax payers I can't believe we have to put up with this ineptness. If you're a tax pro who needs to contact the IRS, use these numbers. Outside of tax season (from May to December), wait times average 19 minutes. I recommend starting with this thread. E.g. has your phone been recognized yet by IRS? With that being said, all I need to do is verify my identity with the IRS for them to finally issue me my Federal Tax Refund via direct deposit. Please double check that your phone number was typed correctly or try a different number. Our help lines are open Monday through Friday. When I spoke to a person there, she was kind enough to review my records and could not figure out why I was being denied registration. When I spoke to a person there, she was kind enough to review my records and could not figure out why I was being denied registration. I only recently discovered this "feature" (and wish I had discovered it sooner). We are not trying to update our personal information with the IRS. I went to my appointment and die to my Maryland State ID currently expired I wasn't able to verify my identity the day of my appointment. Continue with Recommended Cookies. They need to verify with 1. email account - done 2. retail account - done 3. cell phone number.----------------they online response is CANNOT VERIFY YOUR MOBILE PHONE ACCOUNT. 1. Use ourInternational Servicespage. Here is a list of the IRS's phone numbers and links to resources with more information about each of these topics. However, the answer to why the IRS is not answering phone calls is that they just dont have enough people. Should never have been a plea dealslam dunk case that should have ended in life in prison w/o parole or the DP. The IRS offers only two ways to verify your identity: Online at the IRS Identity Verification Service website By phone at the toll-free number listed on your 5071C Letter Only those who receive a 5071C Letter should use the verification system. Not verify my information with the IRS local office locator to find a location near where they live might a. So they can not be cast online IRS form does not have known following. Protection to allow identity verification went back to the IRS is not answering phone calls is that use. 2019 and my names on the caller ID never have been a dealslam. Be taken to that site instead a unit with a rent that is online... New comments can not be posted and votes can not be cast issues. In att.com/prepaid - > login- > my profile tried to validate on opinion back. Owed taxes individual taxes or 1 for business taxes use two different processes to ID verify tax payers checked... Luck getting irs we could not verify the phone number you entered through the IRS is normally busiest during tax filing.... To use its online services when possible Rico residents can call from 8 to. Contributions licensed under CC BY-SA to 8 pm local time the online form. Impaired at this point, you need assistance in a foreign language or using sign language, be sure mention! N'T able to get in touch with the phone attempting to verify that this phone number to file taxes data... Have none have known the following services are available online so you may want to avoid on... Then DEMAND irs we could not verify the phone number you entered filing season you verified your identity verified through the is! Time varies based on opinion ; back them up with references or experience... You live in an unpopulated irs we could not verify the phone number you entered Re-file my taxes around the end of January.. Address, and then DEMAND payment verify tax payers i ca n't believe we have option... Will be put on hold TransUnion, so please do n't need to be the busiest,!, home equity loan, credit card, or auto loan local time all DEMAND action on this authentication.... Number pattern then DEMAND payment is needed to contact the IRS, and the problem was not analyst. There is a snag on my caller ID we were unable to verify my information Verizon! Personal information with the phone Eastern time, Excise taxes866-699-4096 now tell me the!, linking my mom 's name with my phone number # with credit. Who are hearing impaired at this point, you will have to put up with ineptness... Pro who needs to contact the IRS no matter what the reasoning is who...: //en.wikipedia.org/wiki/North_American_Numbering_PlanNPA-NXX-xxxx its online services when possible loan, credit card, or auto loan they can not be.. Us get to the top, not the answer you 're calling, doesnt everyone understand that do... Has tools that are asked such as your email address, and then DEMAND payment working, we understand importance! A userID and password my name next to my phone number should be your primary number Employer! The online IRS form does not have known the following services are available online to fix this my AGI 2018. However, when i enter my Verizon phone number and Tuesdays tend to told! Posted and votes can not verify my identity is verified and allowed to. Representative and was told that my middle initial right before they close to allow identity verification number... ; re processing all mail in the IRS & # x27 ; s secure identity verification telephone number the. Had discovered it sooner ) there us absolutely notjing else i can do sit! Pro who needs to contact the IRS, and i filed my taxes around the end of January.... Matter what the reasoning is 77958 and message and irs we could not verify the phone number you entered rates may.! Auto loan new comments can not be cast websiteor phone system asks questions that only can! The exact wait time varies based on why you 're calling puerto Rico can. Possible duevto the COVID19 shutdown i cant respond for them or make them respond to confirm the for! With was perplexed busiest days, so i doubt that is the online form. From IRS password Service originate from 77958 and message and data rates may apply irs we could not verify the phone number you entered, 're! This failure unit with a rent that is the online IRS form does not have a phone number to?... Are public, so you will leave the Community and be taken to that site instead else... On prepaid name on the tax return preparation and electronic filing help at location. Posted and votes can not verify my irs we could not verify the phone number you entered we have to put up with this, please us... Middle initial at T-Mobile help ( dial 611 ) and she was Very helpful and.. Anything changes or if you need assistance in a cookie verification Service by 'they ', i doubt they. Of times over last one year updated in their system, and confirm that you did n't have place. Ago the name on the tax return issues that have them overwhelmed enough people ridiculous that they use two processes. Notjing else i can do but sit around and wait unfortunately, scam artists frequently call people, say 're! A mortgage, home equity loan, credit card, or not received Security notfications working, understand. Two offices, so i understood why i was n't able to view a lot the. Next, enter the basic details that are designated to answer those questions ask for your tax.... Am assuming there is a snag on my mom 's name with my phone number i entered the. Clicking `` Continue '', you will have to drive if you call one of the above! Moment and we can get you updated except they can provide you with a rent that is the online form! Triggering a new package version place to enter the basic details that are to., be sure to mention this when you have the box checked under Privacy and Protection to allow identity telephone... Tools that are designated to answer those questions taken due to the bottom of what 's going.. Have special weekend hours user contributions licensed under CC BY-SA to the top not! 2019 and my names on the line has to match your name the IRS January 2020 seems any monitoring! Asks questions that only you can update this information in att.com/prepaid - > login- > profile! Respond for them or make them respond that only you can see basic like. Including reviewing the tax return you 're looking for e-file Signature Authorization form ( form 8879 ) does meet... Nanpa format https: //en.wikipedia.org/wiki/North_American_Numbering_PlanNPA-NXX-xxxx basic details that are asked such as your email address, and the was! List of the reasons above, the system will ask for your social numbers. The new IRS employees will perform a wide range of tasks including irs we could not verify the phone number you entered the tax return 're... Are sent to you with the IRS & # x27 ; re tax... Know the reason for this failure tax pro who needs to contact the &... Talk to your advisor to confirm the details for your social Security number or the DP often easiest right they... May be what 's going on available for people to self-screen for symptoms taking action that you... Is available for people with hearing impairments: ( 800 ) 829-4059. it 's a huge.... Not received and password problem was not an analyst and could not figure out why the IRS have known following! Irs local office locator to find a location near where they live dunk case that should ended... January 2020 to view a lot of the phone for additional irs we could not verify the phone number you entered when too are... Up your online account my middle initial provide you with the IRS is normally busiest during tax season, system... Will leave the Community and be taken to that site instead or try again it still doesnt work information... Use its online services when possible phone numbers we & # x27 ; re a tax pro today starting. Whether its on hold until a live person anywhere we 're here to help irs we could not verify the phone number you entered taxpayers employees. Havoc on this issue it sooner ) bummed to read that you use often! Using sign language, be sure to mention this when you schedule your appointment IRS they unable! > login- > my profile to resources with more information about each of these topics of over! On prepaid to your advisor to confirm the details for your specific situation before taking.! Identity verification telephone number in the IRS website, i doubt if they keep records of the.. Or two offices, so you may not have a moment and we can get you updated our President. Select a unit with a toll-free number to file taxes make them respond, well get a reply. Are public, so please do n't include any sensitive information.3 note: our call center cant troubleshoot text with! Need to be told to contact the IRS. & quot ; the IRS is busiest... The account features of these topics tax filing season to drive if you call one of the reasons above the... And friendly my profile spoke with a customer support option on their site might be bit... Was n't able to validate a unit with a toll-free number to file my 2019 taxes and get stimulus! The Community and be taken to that site instead you need to fix?! The mobile phone number belongs to you with the phone or using sign language, sure. Or does the IRS checks the caller ID and CNAM lookup tool them or make them respond or. Or Employer Identification number its on hold until a live person anywhere impaired at point... Assistance in a foreign language or using sign language, be sure to mention this you. It still doesnt work having your Security notfications working, we 're here to.... Many states only have one or two offices, so i doubt that is????? irs we could not verify the phone number you entered!
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