I bought a window regulator for my 2005 Dodge Dakota. I called corporate, and now they say they do pay claims for labor. Would have been too easy to just send the parts express mail after the first two emails and kept me as a loyal customer. They said NO. When you are installing a new piece of software, it is important to follow the instructions carefully. I would have thought that the new battery would come with a new warranty, since I did pay quite a few bucks for it. If you have received an advance auto parts item and wish to return it, you will need to follow a few simple steps.
I hope the chain goes under just like all the other stores that seem to put their profit margins ahead of common sense. In the meantime she worked on the battery intermittently and when finished she closed the hood and sent my daughter on her way. She was able to replace it and get her car started, but it continued to happen. After having decades of great, helpful, energetic people from Autozone checking/replacing batteries and other minor repairsit was like pulling teeth getting assistance from Advanced Auto. He gave them a half hour of Hell where they finally replaced them, but it is crappy that they would not abide by their warranty. Fourth, take the old battery out of the device. Sixth, connect the battery charger to the device and to an outlet. You can check the owners manual or take your car to a mechanic to find out what kind of battery it needs. Punitive, also. Submit your company's info for the top suppliers list! So Long. It cost me more than if I would fix it at Honda dealer. It is always best to check with the store where the battery was purchased to find out what kind of return policy they have. If you are paying by mail, you will need to include a check or money order with your order.
So I'm supposed to have a completely DEAD battery before I can get a new one? To connect the cables, first remove the caps from the terminals. Ridiculous. About a month after my mechanic has been calling the store practically daily getting absolutely nowhere with the management I decide I have been patient enough and call Advance Auto Parts Customer Service. You can use a credit card, debit card, or PayPal. No explanation as to why no follow up. I came straight from work, waited 10 mins before the sales agent acknowledged me (he wasn't doing anything). If the cables are connected incorrectly, it could cause damage to the battery and the electrical system. By returning the battery to Advance Auto Parts, you can be sure to get a battery that is compatible with your car. -By 2022 Supplier Excellence Award, Mentoring Takes the Mystery Out of Advisory Councils, ADAS Market Projected to Reach $57.90 Billion by 2030, J.D.
If youre not sure which battery to get, ask a sales associate for help. Advance would only warranty the left side, NOT the right. So now that one failed on November 24, 2015. Disclaimer: PoweringAutos.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Truck caught on fire. Signed, No longer a customer of Advance Auto Parts. Both of those tested fine, and they said, "it's your battery." Advance Auto can not fill the bill. Way too much to list. -Via Only I paid 50% more than the price of an 84-month battery.
I don't care what it is! Finally, you can purchase the car battery and bring it home to install it in your vehicle. Took the car to Advance Auto for them to test alternator and starter. Greco also noted that the company doesnt anticipate any supply disruptions from the deal falling through. In the past 2 years, I have replaced the Alternator, Starter (twice) and Rear Brake Calipers. can you return a car battery after you buy it? I have bought a lot of parts from them. Find the GM Genuine Parts and ACDelco parts you need at a GM Dealership or authorized Auto Parts Store near you. Created a nightmare: lost control of truck, lost steering and brakes and overheated. If you do not have a receipt, Advance Auto Parts will offer a store credit for the amount of the purchase. I will gladly take my business to their competitors in the future. If you are using an iPhone, you can use the battery health tool that is built into iOS.
The sign in the store said free with mail in rebate. The next day the car failed and when we investigated found the battery clamp had fallen off the terminal. In line with these long-term financial priorities, and after several months of discussions with Interstate Batteries, weve decided not to proceed with the partnership announced in December., Greco said the decision was made through the lens of our financial priorities and is in the best interest of our shareholders.. Online customers can filter search results by the make and model of their vehicle to find parts that fit. All Rights Reserved. I will NOT be returning to Advanced Auto any time soon! Unsubscribe at any time. It is now MAY. Here are the basic steps: The first step is to locate the car battery aisle in the Advance Auto Parts store. If the product is defective, it can be returned within the warranty period. -Parts that are damaged They have lost thousands of dollars a years as my family and I will no longer shop there. It failed in February, 2012 -- 39 months. Visit mygmpartnerperks.com or gmpartsrebates.com for complete details, eligible parts, and rebate form, which must be submitted by 10/15/22. This means keeping it clean and dry, and making sure the terminals are clean and tight. Well I finished my jobs this past weekend and still have not seen these so called perks until today. I could think of a more appropriate name to go in place of their motto: Join Our Winning Team! Finally, you will need to ship the package to the advance auto parts returns address. Our content is intended to be used for general information purposes only. Bottom line is Advance Auto is not very forthcoming with anything. Well continue to look for impactful partnerships with suppliers and external partners that create value for all parties, said Greco.
Make sure that the battery is clean and dry, and then attach the red cable to the positive terminal. You should stand by your word or don't offer warranties!
I spoke with the store manager, warranty claims department and a couple more in the customer service department and was told the exact same by all. Advance Auto Parts has decided to walk away from a previously announced partnership with Interstate Batteries, Advance CEO Tom Greco said. what do you need to return the battery bought at the store? To bring the battery to the counter, you will need to remove the battery cover. Tighten the clamps if necessary. 01. When I complained they pretty much ignored my issue and complaint and said I would have to pay for it. He can't find his paperwork, but his mother has a credit card statement showing that he bought it there. Car batteries can be returned within 30 days of purchase as long as they are unused and in the original packaging. Government and municipal fleets are excluded. This will ensure that the product arrives at its destination in the best condition possible. So here I am writing the worst review I have written in a long time. Waited another 10-15 minutes on an international call.
So ANY problem you have, they say is normal wear and tear. Shouldn't matter if they delivered to the garage or the customer. They stated that they could not refund my labor cost because I fall under the DIY purchase warranty. From this day on I WILL do my best to keep anyone in my hot rod club from spending a dollar with Advance. Safety Data Sheets/Ingredient Disclosures. My mechanic still has the belt no problem there. Yes, you can return a car battery to Advance Auto Parts. So I figured OK, the battery must not be that bad then. I had been having starter problems with my Jeep and was told that my battery charge was low when I was getting an oil change at Jiffy Lube. how to ship the advance auto parts product. My mother promptly called Bill and met him at his store where he quickly dismissed her saying "Sorry lady but you aren't getting anything back." Every time I needed a part for my truck in the past 6 months I always had to exchange it because it was the wrong part. -Against AutoZone has a return policy for batteries that is very simple. I have a 2000 Nissan Maxima that my Son uses to attend college a couple hours away. Online 5.19 price, was 9.19, 4 dollars off, for air filter purolator, said in stock at local store.
Informed them that the warranty information did not apply to a customer like me because of the definition of "DO IT YOURSELF." However, most stores will offer a discount on a new battery or a gift card for a future purchase. That manager is so rude every time I go there.
A female clerk took the battery and began the install which took a long time due to the fact that she was more concerned with collecting money from a parking lot mechanic that she had directed the replacement of store parts to someone and he was installing in the parking lot of Advance Auto.
He REFUSED to replace or refund my mother's money. I was told that I had a bad alternator. My alternator had been replaced, 6 months prior. It was longer than the 3-year "replacement" period, so they sold me a new 84-month battery on a pro-rated basis (like the warranty said). You should try to return the battery in its original packaging, but if you cant, AutoZone will still take it back within the warranty period. If you are paying for a battery online, you will need to provide your credit card or PayPal information. Claim denied as was told not the only electrical component under hood. Order was placed in FEB 2015. Called back. I am completely frustrated with Advance Auto Parts in Belleview. Then Lawrence from Advance Auto Parts states to me that Brian was supposed to put the claim in and when he tries to get in touch with Brian he is told he is doing interviews and can't come to the phone. You can also use a check or money order. You should check with the store where you purchased the battery to see if they will accept a return. When I called the rebate center the women was rude and could not tell me right it was denied. After spending over $13,000.00, they would not honor my request. in Mechanical Engineering). I expressed my concern to the corporate office, but didn't feel like there was much concern from them.
The battery type and size will be printed on the battery. In fact, we feel very good about this decision and theres no doubt it was in the best interest of AAP and our shareholders., Distribution:Uni-Select Acquires Maslack Supply, Expands in Ontario, Distribution:Milton Ind. I am told I need a reference number to see how far this claim is in the process. Now I really don't think I will be back. what is the typical parasitic load on a car battery? I just want to say it's not easy replacing some of those parts once, let alone twice especially on the side of the interstate. Allow 6 to 8 weeks for delivery of Visa Prepaid Card. They would not replace it. A 12 volt battery should read approximately 12.6 volts when fully charged. Offer ends 12/31/22.
We value your privacy. The most important thing is to make sure you are getting the right battery for your car.
Announced in December, the partnership would have made Interstate Batteries the exclusive automotive and specialty battery brand for Advance Auto Parts, extending its retail presence to Advances nearly 5,000 stores. Very poor customer service. Ever My daughter needed a new battery for her car and she purchased one from Advanced Auto in Raleigh, NC. What a joke of a business practice. Unsubscribe easily. After I did all this and left several messages in which no one would answer any of my calls or messages. The young man who answered the phone was quite helpful, although after we had determined the part I needed I asked could he deliver it? It was about 2 years ago, lifetime replacement. I have had a string of bad luck with parts purchased from Advance.
You will receive a full refund for the car battery. The bearings are not good quality. They refused to refund me my money for the bad battery that they sold me nor would they honor the 36 month warranty that came with the battery. There are a few things youll need to do in order to return the battery: A parasitic load on a car battery is typically a small load that is constantly drawing current from the battery. When he calls back my mechanic is told they were supposed to put the claim in and they sent this very important information with a delivery driver- who never said a word- and there is no reference number. Motor tear down or replacement, $20,000. I cannot afford to buy new carpet for the car. This supposedly great plan for rebates or perks is a big joke. This includes all original materials that were included with the item. Their policy does not allow labor claims for walk up customer. You may also be able to exchange the battery for a different type or brand. Limit two per household. I bought new expensive radiator from Advanced Auto Parts then It was leaking more than the old used one. I have spent $584.87 in your store since April 7 2015 and I was expecting these rebates to come in so I could use them for some other stuff I was getting.
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