When I received the bulb, I replaced it. If there is a lawsuit, I am in. Please call us directly or simply order parts online by filling in the form and we'll contact you as soon as possible. Barely 3 1/2 years later, the LCD panel went out. Our content is intended to be used for general information purposes only. The TV (model # WD52628 dlp TV) is 6 yrs old and replaced lamp 3 times at the expense of $1000.00. Now about a month ago, I notice that the TV had these little white dots, about 6 of them. At first, it was going to be a little over a $200 to get the part and have it put in. I had to send it back to get it fixed three times. Also, the color looks very washed out and the HD quality is not very good. A link has directed you to this review. This is such an inconvenience. Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. What does Mitsubishi intend to do about this? It shut off by itself, maybe 10 to 12 times and reset itself. We purchased a 60" TV (model # wd60638). My brother was visiting from the UK and inquired about the TV last week. I will never buy another Mitsubishi product ever again!
I told them I could buy another TV. 3Cs4X2BM|]zFKc5\/~g
C(})2f'QxmI] We have just replaced our lamp for the 4th time. We had to have a pretty large TV because my mother-in-law is almost completely blind and she can only see shadows, and on a smaller TV she cannot see anything! A few months ago, the white dots appeared. I can almost accept that from a much less expensive TV or off name. Now they want to charge me almost $600 just for the part and they will only send it to an authorized Mitsubishi repair specialists. Once again, I called Mitsubishi, and they sent another bulb. After almost two years, the lamp has blown. I bought this WD-Y577 DLP HDTV in 2008, and the bulb didn't make it a year. The warranty is for one year parts and labor with 30 days on the screen. I have a 60" TV model # WD60735. Mitsubishi Genuine Parts, Accessories, Lubricants and Chemicals are specifically designed for Mitsubishi vehicles and also provide you with peace of mind as they are covered by our one year/ 20,000km nation-wide warranty. I purchased a Mitsubishi 60" DLP TV from Aaron's. I find it very unfair that we spent so much money on something that didn't even last two years. I was told that I need to replace a part and I would not have to pay for the part but I would have to pay for the labor. If there will be a class action lawsuit or if someone found a lawyer who will do one, please add me to the list. Our very last Mitsubishi purchase back in 2009 (3 1/2 years ago), and $3,500 later, we purchased the Mitsubishi 52" LT52149 from Paul's Big Screen in Rancho Cucamonga. We purchased this TV because we thought they had a good reputation. Am I going to be another notch in Mutsubishi's gotcha belt? All Rights Reserved. You couldn`t find a better group of people to work.
Now, I have the blinking green light of death, which means the board is bad. In March of 2009, after spending a lot of time researching televisions, we bought a 60" Mitsubishi television (WD60735) from RC Wiley in Henderson for our non-profit adult day care center in Henderson. Terrible TV and horrible company - I bought a Mitsubishi DLP TV (WD 65737) on 7/15/2010. Bad design. I will never buy Mitsubishi TV anymore. Powered by ChronoForms - ChronoEngine.com, 17-25 Heaths Road, Hoppers Crossing, VIC 3029. In December 2010, I had to replace my first bulb. Is there no protection for people that are lied to when buying these items, no protection against fraud?
735 series. I am in Columbia, SC. One night, after having the TV for 3 years, we heard a pop and the red lamplight came on. When I called, they agreed that they would pay to repair it if I paid for the $225 part it needs. Can you please investigate this for concerned citizens? Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. So they now tell me that they will pay for the ballast and $75.00 of the labor and we will have to pay the rest of the labor, which is $150.00, and it has taken a month to get the part in. Why can't they pay for the entire cost? Our FA Center provides support for Japanese manufacturers in the US with dependable service and support programs. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. At that time, I did not know what part so my husband told me to go to YouTube and see. 5 Year warranties from $99 This would mean taking the TV 45 minutes away, drop it off and pick it up when done. Copyright 2022 Consumers Unified LLC. Other than that, they were no help. I contacted Mitsubishi Customer Support team to explain about what was going on with my television. I paid quite a bit of money for this TV and it should have lasted more than 5 years. Aside from eating bulbs (like most Mitsubishi TVs), the optical engine has failed. I have replaced the bulb twice and can hardly see my screen from the dots in three years that I have owned it. Now after a little over two years, it started out at first as the screen dimming after it had been on a while. Now there are so many dots we had to move the TV to the kids' game room and start watching a much smaller television in the media room. I tried to wipe it off and then discovered it was inside the TV. We work hard for our money and it's not right to have to keep paying for something that we spent that much money on. It's 4 years old, one bulb a year. My advice to anyone is never buy a TV from Mitsubishi. Mitsubishi's customer service said they would fix it for free (it's a chip issue) but we have to pay the labor. I called Mitsubishi about the white dots on my screen and the defective chips. That happens to be the website and phone number I called originally to contact them. I purchased a 73" Mitsubishi DLP HDTV in 2008. You will speak to a very nice girl, basically reading a script. I expected much, much more from Mitsubishi. So, I went to recalls and found out that I am not the only one having that problem but a lot of people all over the states. No way! However, the bulb blew again 2 days after installing the bulb. Unsubscribe easily. Needless to say, we had optical engine and MD module issues as diagnosed in 2010 by an authorized service repair company. This is asinine and I hope that a lawsuit is brought against them for their obviously defective television sets. If anyone else is interested, email me at ** so we can get it started. I found that it's better to buy another TV than try to fix this one because of the repair price. I have the TV plugged in a surge protector with my surround sound and DirecTV box. So I said, "If you were aware of the problem, why didn't you do a recall of this product?" On Oct. 9, 2012, I called up Mitsubishi and talked to a representative. Now the white spots started appearing and cover the whole right side of the TV. I'm very unsatisfied with customer service and ongoing expense with bulb lamp replacement is ridiculous. Any attorney interested can contact me via email, **@**.com. I do not feel I am in anyway responsible for this. We can get a newer and better television. We value your privacy. I paid the TV off in the beginning of March; bad decision on my part. I think Mitsubishi should replace defective parts and pay for the labor. 71A8A#VQjoGZ$ We ordered a new lamp and housing, installed it and reset the TV, and amazingly it worked! The TV cost $2200.00 and repairs $1000.00 to find out its junk, because Mitsubishi decided not to make parts anymore. Not a year later, the bulb or lamp has blown again, so they replaced the bulb. How do I know I can trust these reviews about Mitsubishi? Two months later, the bulb had to be replaced. Be careful, because you could end up with our experience. 2011 LCD TV Buying Guide. Copyright 2022 Mitsubishi Electric Corporation. I will keep you abreast of the results with mine. Those items are working fine. FAQ. They would gladly pay for the part, around $300, and wanted me to pay for the labor installation, $200. He explained everything to us. The repair service knew parts were not available but came anyway so they could make $100.00. I purchased a Mitsubishi model WD-65733 on June 12, 2008. And according to the TV repair company, "It's off the charts to repair it". Get exceptional on-site service from our factory-trained professional service engineers. Then I ran across this complaint page and, wow, did it open my eyes. 3 Year LCD TV Extended Warranty $79 If there are any class action lawsuits, please count me in. @o\_:=HQ#"}\ All Rights Reserved. Well start sending you the news you need delivered straight to you. Unsubscribe at any time. Always insist on Genuine Mitsubishi Replacement Parts, Lubricants, Chemicals and Accessories. They are fraud! They told us they would research the situation and get back to me. ConsumerAffairs is not a government agency. Mitsubishi TV Parts (03) 9741 5300. How is that free? Please call our expert representatives at 800-332-2119 who will assist you with troubleshooting. I had to replace optical engine on 6/22/2011. We purchased a 73-inch DLP TV in 2008. For a while, the TV worked fine. Sunday 1-5 pm. Find an office near you. We received our 60" Mitsubishi TV from my dad as a gift. We are very happy! Look for the Mitsubishi logo for your symbol of quality. The salesman said that we'd have this TV for the rest of our lives. They would only send it to an authorized Mitsubishi specialist. Even the service tech was not aware of the issue and informed me that it would cost $1,200 to repair. I was told by both Paul's and this particular TV service center that these LCD panels have been an issue, and that Mitsubishi will sometimes help out with the repair. Once you contact the dealer, to determine if they can resolve the issue or locate a service center, you will have to call back to have the service completed. The support representative told me that they are aware of the situation that it was a defective chip. At the same time I said that since I don't have to pay for the part, that there must be something wrong. I called the place we bought it from. The government should refuse to let Mitsubishi sell any products in the U.S. Werribee Mitsubishi stocks every Mitsubishi spare part/s you will ever need for your vehicle. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. At that time, I called Mitsubishi in 2010 to advise of problems. Good for me that they have a detailed note of my call to them in 2010 with no mention of an extended warranty. ktgaLdtz`.)=hIo;mhWoMkwgpv'iGJ4p! Marvin, in short, said there was nothing they could do. All Rights Reserved. But don't get too excited; it only lasted for 2 weeks. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. I've even cleaned the TV out every three months to make sure it was not getting closed with dirt and lint causing it to get hot. 17-25 Heaths Road, Hoppers Crossing, VIC 3029
I shrugged it off as a small enough glitch and I've just lived with it. We had a huge console projection TV for many, many years and never had issues with it. Throw it out. I have owned this WD-60738 60" television for not even two years now and have had nothing but problems with it. We regret giving it away (and it's still working with no problems). Buy Your Extended Warranty from Us. Went above and beyond to make sure i was taken care of .Thanks Guys . From Business: Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. I'm getting a lot of white dots on the screen now after I paid so much for the TV. I came to find out that many people are having this problem, regardless of make/model. He searched the web and found a site that mentioned the recall of the optical engine. No point in calling Aarons because I paid it off and they are no longer liable, ugh. I leased a 60 DLP Mitsubishi TV from Aarons. They will rob you! The following year, the remote control expired. Find answers to your questions about Mitsubishi Electric Automations products and services. I already paid $1,500 for the TV. In November 2012, I started getting white dots on my screen. What I'm looking at is that it sure does. His exact words to me were "No, we fixed the problem with a new chip." We, too, have a huge, black, useless object sitting in our living room and we all have to pile up upstairs to watch TV until we can afford to buy another. Excellant service and really nice people. First, the lamp went out. They said they will replace it if we pay for a new TV. We have the WD65733, and after 2 years we replaced the bulb. Now the TV will not light all the way up. He even told us how much soap to put in the washing machine. I received a letter in the mail regarding a recent lawsuit for the lamp, so why was it so difficult for them to mail out information regarding the extended warranty!? This profile has not been claimed by the company. Now, I have white dots showing up. I have a 60" TV and have changed the bulb 2 times. The answer to your problem might be a phone call away. What a piece of **! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I guess we expected more from a corporation with a history of quality control and client satisfaction. ;pVns|7Ag=8FZC)V4G;BA4[21Ow?CCh9n'hzzL8d %X0E;M!`Mv418-%4~*tqE>J q2=9o% 4,o-QV.v>vzvo95nlivw'nFspZ?Z)j7> b
T~G}NIMqNeD~({4k&IYGgX@>. Then the dots kept multiplying. I called and the TV repairman charged $100.00 to tell me that the e2p chip shot parts were no longer available. No in home service is provided for LCD TV. You may not need on-site service. So I called Mitsubishi, and all they could offer me was to pay for the replacement DLP chip and half the labor costs and I would have to pay for the other half of labor. My lamp burned out one year after I had my TV. Costco here I come! I have had two bulbs replace and after the second one that I've just replaced, I noticed that it has started getting white pen like dots on the screen. I had no idea these TVs had such an ongoing problem. I have a 60-in. ]h5?I)h~/\HxGzo6$@=hPh?N"k\Di'mT I hung up the phone. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Normal trading hours are continuing with additional safety measures put in place. After doing research, I found out there are 1000s of people who all have the same problem and their TVs as well with the same problem. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Model # WD-60C9 - We bought this as our Christmas gift 3 years ago. 60" Mitsubishi TV - I loved my television. To receive service you will need to call the dealer first. I purchased the TV in 2007, picture was great until a little white dot appeared. Our technicians are industry trained,, From Business: LCD, PLASMA, PROJECTION TV, STEREO & MICROWAVE REPAIRS AUTHORIZED SERVICE CENTER FOR MAJOR BRANDS & WARRANTY COMPANIES Also Non-Warranty & In-Home Service, I have gotten nothing but great service from TCS they have been doing computer serice work for me for eight year now and have always taken very, From Business: Projector Repair Nationwide USA Serving for over 30 years. Now we see all these complaints that other people were scammed too. I didn't mind that, thinking it's simply just wear and tear. So, I called Mitsubishi and that told me that I would have to pay for a technician to come out and diagnose the problem, which was going to cost $150.00. I have had to replace the bulb that cost me $140. If so, count me in. Projector Repair Nationwide USA is your #1 Source for Projector Repairs, Parts and Replacement, From Business: Audio Indulgence is a Home Logic, LLC company serving the Mobile and Baldwin County, Alabama area since 2000. I called customer service. It took Mitsubishi approximately 3 weeks to answer my email, just to tell me that there is nothing they can do; after all, they don't even make this TV anymore! We are retired on a low fixed income and cannot afford to replace it. We value your privacy. Now, I'm really starting to worry. Part of our research was deciding whether to spend the money for the extended warranty or not. I intend to take this further and seek legal action. As I see it, this model and other models have had the same issue and Mitsubishi is not willing to help. I can't understand why this company didn't do a recall on these parts but yet still offer to pay $350 for a replacement chip that they know is defective and want consumers such as myself and many others to pay for labor. Now, at 2.5 years, we are starting to get the white dots on the screen. I have read hundreds of complaints about this and other TVs like this. If you are buying a Mitsubishi TV based on their reputation and presumed quality, think again. After doing some research online, I found out that Mitsubishi was putting defective chips in their light engines. When and if you call for any sort of help, you will be placed on hold, and then transferred to the Philippines. I just got off the phone with an very rude customer service supervisor named Marvin (badge number **) who basically informed me that I was out of luck as I should have searched the web back in 2010, and that Mitsubishi was not responsible for letting consumers know about the recall/warranty extension, even the service repair folks were not aware of the recall. I know I won't put you out of business by not ever purchasing anything with the name of Mitsubishi on it, but I will make sure to tell anyone and everyone who will listen that you didn't even try to make it better; there is no customer appreciation. I also found an "I have a defective Mitsubishi TV" Facebook page with dissatisfied consumers such as myself. This is very disconcerting after thinking I would only have to change out the lamp, which according to salesperson, would only be about every 10 years. Now, it's out of warranty, and it's getting white spots. We sure learned our lesson! Find answers to your questions about Mitsubishi Electric's. Love the way this technician works. Then we started seeing a white dot or two on the screen. After explaining to the gentleman on the phone that I had someone that would fix it if he would just send the part, he was not willing to send unless I hauled the television to their repairman of choice. Unsubscribe easily. Model 60737. I, too, have the white dot syndrome. I have owned 2 other big screen TVs that lasted well over ten years. Based on our research, Mitsubishi's quality led us to believe we didn't need to buy it. Now I'm expected to shell out an additional $850 to $1,000 for a new one and that's if I want to install it myself. After doing some research, this dot issue isn't anything new for this model TV. I asked the representative "If this happens again, will this part be under warranty?" It just does not seem right that a big company like that won't, at the very least, offer a replacement of a like model or size for selling a defective set. IwgIc10hH`$@
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#{7[y-;?GL.zu(N^:'7,4pC3!Z=3Az]I Zrxixz$,6 Be the first one to find this review helpful. Please fine them, shut them down, or make them repair the faulty chip for free! Your customer service is horrible! There are thousands of us with the exact same issue. Sign up to receive our free weekly newsletter. They are a great company fast and helped me in every way . I have experienced all the problems that are listed on this page. Mitsubishi Service Phone: 1-800-Mitsubishi (1-800-726-7864). We are retired and cannot afford to keep buying televisions, let alone expensive ones. I bought this 65" Mitsubishi TV (Model# WD-65733) back in November 2007 on Black Friday at Best Buy. I have researched their other class action suit and would like to contact the attorney that handled their last. It simply is an electronic defect within the units themselves. We haven't had a chance to get the tech out to fix it and we come home from a stressful day at work only to have the bulb blow as customer service explained. Not a good company at all and poorly made products to boot! Since I have owned this TV, I have had to replace the bulb or lamp 7 times. I bought it in 2009, and changed the bulb this year. We bought our Mitsubishi TV four years ago. I just took the TV home and stored it in my back room as I could not afford that at that time. So now I called Mitsubishi and told them that when I called the service people, they told me its the ballast that had to be replaced. Its location on this page may change next time you visit. It was fixed for a while and then I started getting spots flashing here and there. Be wary of being on hold for an extended period and moving through multiple menus. I hope someone alerts me to a recall soon. I have also experienced the white dots on my 60" Mitsubishi WD 60735 television. To all who read this, I would say: first, consider buying another brand when purchasing a TV, but if that is too late, I would not waste my money on replacement parts because they do not fix the problem! Now all I can see is spots; they are white and dark. I replaced those. Regards, Mitsubishi Electric Visual Solutions America, Inc.". All the TVs they sell are lemons! Customer Service asked us to try and reset the TV, which didn't work. They said this problem doesnt happen that often. Our Operational Assistance Representatives are available: Monday - Friday 9 am-8 pm Eastern Time, Saturday 9 am-5 pm. Piece of **? I will never ever purchase a television or anything else from this rip off company. After the 3rd time, it worked for 2 days. I bought my Mitsubishi 60" HDTV in July 2008. It's two and half years old and I have been happy with it so far. To make a long story a little less long, we've been exclusive Mitsubishi TV owners for at least 20 years. Texas Instruments makes these chips. Extended Warranties For LCD TV and Monitors. I really wanted to watch football on my big screen. We contacted Mitsubishi multiple times with zero customer service. I think it is absolutely ridiculous. However, unsuspecting people buy these TV's while the problems continue and don't appear to be resolved. So I said, Okay, thats fine. So we had that done. I haven't called Mitsubishi yet, but from all the other complaints, I don't think I am going to get too far. C~:?7B#2?';3Ew AJCh:3,glnr{n)"uy(I8K UiMhfHo>i; i(P,=}!`I)j9V=>H?8C&}"e.>v )a@;P4q,8 Once I replaced it, it blew again in 4 days. Nothing could be further from the truth. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I'm lucky if I can see anything else. I also bought the extended warranty. Ever since I have had this TV, I have had nothing but problems, and Mitsubishi is not willing to go above and beyond for their customers. When I called repair service, I gave them the model # and they already knew the problem; it couldn't be fixed but came anyway? We were considering buying another bulb, but after reading several comments I think it will be a waste of money. After-Hour technical phone support for CNC machines and robots. I paid $4,400 for the TV. To receive warranty service, call 1-800-332-2119. During the call, I was not advised of the extended warranty by the customer service rep nor was I advised to call them back after the diagnosis. For more information about reviews on ConsumerAffairs.com please visit our If there is any lawsuit against Mitsubishi for this unfair treatment, please count us in. Were committed to providing global support with a focus on your regionalized needs. Please don't buy Mitsubishi HDTV DLP televisions! We contacted Mitsubishi for their help to troubleshoot the problem, find a reputable repair service, and to see if they could help financially fix the situation. So if you have a Mitsubishi Mirage, Lancer, ASX, Challenger, Outlander, Pajero or Triton our friendly staff looks forward to keeping your car running in excellent condition. I will never buy from this company again. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. We are a full service custom audio and video. Video Equipment-Installation, Service & Repair, Electronic Equipment & Supplies-Repair & Service, Computers & Computer Equipment-Service & Repair, Stereo, Audio & Video Equipment-Service & Repair. Now it comes on dim and stays that way. Shame on you Mitsubishi, I expected much more out of you. I can turn the brightness up all the way up and it's still so dim I can hardly watch it. Really? Our experienced and professional engineers provide you with superior on-site product and application support. www.dtvexpress.com. See reviews below to learn more or submit your own review. Last week, the TV died (flashing green light that couldn't be reset). If I shut it off and let it sit for a while, it was okay. Now, it's the white spots. Neither has the next one or the next one or the next or the next. Now it has about 100 and has about 200 or so little black dots as well. They offered to give me a new chip and a new bulb, but I had to pay for the labor costs of $200. Your very expensive TV broke beyond repair in less than 4 years! Monday - Friday: 8:30am - 6:00pmSaturday: 8:30am - 4:30pmSunday: 10:00am - 3:30pm, Monday - Friday: 7:30am - 5:30pm Saturday: Closed Sunday: Closed, Monday - Friday: 8:00am - 5:30pm Saturday: Closed Sunday: Closed, Please note that our trading hours may vary on public holidays, 2018 Werribee Mitsubishi | LMCT 10720 | Site designed by. They sent me the attached e-mail: "Thank you for contacting Mitsubishi Electric Visual Solutions America Inc. We are pleased to be able to assist our customers via our website. Projector Repair Nationwide USA Ship Yours in Today! It stays on for a few seconds and shuts itself off, and the lamp light starts flashing! Then the next day, there was one more, and each day another one until my screen is practically filled with them. Each time I had to pay over $125. Does anyone have a lawsuit started? Within the first year, spots begin to appear and the bulb went out. I found a Home Audio & video forum: Defective Mitsubishi DLP TV Owners Thread that was dated back to 2009. In the Americas and around the world, we offer a suite of services including repair, sales, technical support, cloud-based machine backup, in-house and on-site training, and extended service agreements.
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