shopify customer service app

2022.07.31
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shopify customer service app

She's obsessed with research, writing, and reading to publish high-value content for online store owners. Zendesk is an all-in-one customer service and customer relationship management (CRM) platform for all businesses. For paid plans, pricing is based on both the number of users and the features available. You have all the basic features that this customer support tool offers for free. Tidio enables you & your team to monitor conversations from live chat, messenger, and emails from one screen.

The integration doesnt add new capabilities or features to either platform; it simply shows your customer support team the information you already have about a particular customer so your team can make faster, better decisions and resolve customers concerns more quickly. Of course, better education and tools can be a big part of resolving problems more quickly. If they need more information, they can open up a customers Shopify profile for deeper context. These apps can help you deliver top-notch support for your customers which in turn can help you fetch repeat customers and create brand evangelists. The price is probably the most attractive part of Tawk.to.

Live chat, conversational inbox, conversational bots, meeting scheduling, and more, Integrations with Gmail, Outlook, Facebook Messenger, and other Shopify apps. All pricing plans are monthly rates with no contract or obligated commitments, including unlimited email inboxes, live chat, macros, and reporting. We dont try to satisfy businesses of all sizes and industries.

Looking for the best customer service apps for Shopify? We hope this will help you in your research to pick the best app for your store. Great customer support apps can decrease wait times by taking some of the customer support workload off your in-house team. We also offer a complete WhatsApp Marketing suite built on the Official API. Ada uses Interaction AI to interpret and understand what customers are looking for. It helps your team resolve customer queries seamlessly. You can customize the widget to match your brand colors. Gorgias is different from the other five help desk software options on this list. You can see the users that are currently interacting with your site through their live dashboard. They integrate with Shopify, BigCommerce & WooCommerce. Gatsby is one solution to this problem, fully optimizing your site so it loads in milliseconds. UVdesk is a Shopify helpdesk that offers a cloud-based and open source helpdesk solution that helps ecommerce store owners to manage interactions with their customers. You can use custom tags and use them to tag conversations for future reference in Gorgias. You might still have to use an additional tool to collaborate with your teammates for day-to-day activities. Freshdesk is a powerful but highly approachable customer service software for any business thats up and running very quickly. The platform starts with AI-based customer service bots that can seamlessly pass queries along to your human agents (without your customers noticing a gap or having to do anything on their end).

Its said to be the closest competitor to players like DelightChat, Gorgias, and Richpanel. In Richpanel, you can create self-service workflows to resolve the most commonly occurring scenarios for your support. Here are the 11 best customer support apps you should use, free or paid, based on hundreds of recommendations. The layout can be quite intimidating and confusing for first-time users. Tidios Communicator plan starts from $18/month but with an additional fee required for every additional user, this could work out to be quite expensive. So, we took the liberty of doing this legwork for you. Richpanel isnt built for seamless collaboration with your team. They have a feedback tool that allows customers to leave you a review after their experience. Besides paid pricing plans, UVdesk also has an open-source helpdesk that is completely free to use. Sometimes the error messages shown are not clear. This includes live chat, email, Facebook, Instagram & WhatsApp. Youll also gain these abilities: Over 8,000 Shopify merchants use Gorgias every day, and the Gorgias Shopify app is the first customer support app to achieve Shopify Plus Certification. This equips you to personalize your customers experience at a deeper level. It allows you to replicate in-store assistance on your online store across channels. ShipBob offers a simple integration process, same-day shipping, two-day delivery to the US, and automated order fulfillment. Until then, happy growing! Weve gone over the ecommerce help desk platforms that can serve as a solid foundation for your store, but no tool can do it all. With integrations across all the channels and platforms where people are reaching your brand, Ada brings everything together and handles most of the interactions without assistance from your human team. Help desk software can offer a great way to improve customer experience, enhance customer satisfaction, boost sales, and get more repeat buyers for your store. Read, Several products, including Support, Guide, Chat, Talk, Sell, Explore, Gather, Support Suite, and Sales Suite. LiveAgent is a help desk app for companies that want to offer phone, email, live chat, and social support. Tidio is a great customer service tool to help ecommerce companies have better conversations with their customers. Smile.io is a loyalty and rewards provider that enables small businesses to implement loyalty programs similar to the ones offered by larger competitors. Discover the pros, cons, and noteworthy features below. The real value proposition for Shopify storefronts is in the Gatsby Cloud service, though.

Reamaze is another great Shopify customer service app for ecommerce brands.

Shopify payments and billing integrations. If you need a way to automate first-level queries and scale your QA process, Klaus can get you there. Powerful self-service portal with chatbot, help widget, community forum, FAQs, and knowledge base, Flexibility pricing plans, making it suitable for SMBs, Unlimited email inboxes for all pricing plans, Automation and rules to streamline your workflow, Custom hosted domain and customizable email appearance. Similar to Amazons subscribe and save offering, Recharge allows you to quickly enable subscriptions on your products and provides a way for customers to manage their subscriptions once enrolled (like skipping or rescheduling deliveries or even swapping products). The collaboration functionality within Reamaze isnt exactly user-friendly. Smart automation tools to simplify support, integrated game mechanics to boost agent productivity, and robust multichannel capabilities to broaden users reach, Complete customization functionalities like portal customization, custom agent roles, custom ticket forms, custom URL, custom apps, and more. The company offers a Shopify app thats much narrower in focus: it helps stores collect more product reviews and product photos and leverage social proof into new sales. Daasity is an analytics platform that can pull in data from all sales and marketing platforms, delivering top-quality analytics that help you make decisions and grow your business. As you narrow down the apps that make sense for your team and business, look for apps that accomplish these things for you. Less obvious is how to move your customers from occasional purchasers to loyal subscribers. Try DelightChat, the omnichannel helpdesk that helps you manage WhatsApp, Instagram,FB, Emails &Live Chat from one dashboard. Ecommerce brands have very specific needs & their customer support requirements are very distinct and different from other industries. Thank you! Klaus also includes coaching and learning features for helping your human agents improve, plus there are analytics tools to help you keep your customer service system running at optimal efficiency. Gatsby is a Shopify app that connects your Shopify storefront to the Gatsby site creation tool. With hundreds of apps on the Shopify App Store, not every app delivers an equally great experience. The live chat from Reamaze is one of its main features. It is really expensive. It can lead to cart abandonment, lost customers, and rushed customer service teams. Gatsby empowers businesses to build sites using basic Javascript templates, and the basic Gatsby + Shopify starter theme helps you get started in minutes. There have been many reports of issues with notifications not showing up. Their pricing plans start at $79/agent/month which is quite expensive for most ecommerce stores. You can also automate the most frequently asked questions by your customers helping your agents save time. Paid plans start at $15 per agent/month for email ticketing only, $29 per agent/month for the ticketing and live chat plan, and $39 per agen/month for the all-inclusive omnichannel plan. It offers a personalized experience where customers can view/track orders, peruse FAQs, and start a new conversation too. Which is better for your business: one-off transactions or consistent recurring revenue? Gorgias is the ultimate helpdesk and customer support tool for Shopify merchants, empowering your agents by providing customer and order history instantly alongside every support interaction.

Shopify fulfillment and returns integrations. DelightChat is omnichannel support inbox that helps D2C brands manage customer queries from WhatsApp, Instagram, FB,Email and Live Chat in one dashboard. Richpanel saves you countless hours by bringing the most used support channels onto one dashboard. Its much simpler than Zendesk and Freshdesk but easier to use for beginners. UVdesk has a per person per month pricing model. You cant manage customer conversations from Whatsapp, Instagram, and Twitter using Tidio. It ranges from $50/month for two users on the Starter plan to $1,200/month for 10 users on the Enterprise plan. And a lot of time is needed for new chats to load, switch between chats etc. This can turn out to be extremely expensive as your team grows. which results in slower responses. Pricing is straightforward (though not cheap), based on a three-month rolling average of your total revenue. So it may not take into account the specific needs and requirements of your business. Reamaze is known for its live chat feature owing to its customizable chat experience and instant check order status bot. Sites created using Gatsby and hosted on its platform promise much faster load times and better site stability thanks to its reliance on the Jamstack. Otherwise, it offers two types of plans: Support Desk, with ticketing, self-service, and reporting, and Omnichannel, which adds on messaging, phone, and other key support features like custom inboxes, call reports, chatbots, and more. Youre a busy entrepreneur running your ecommerce business,and researching the best Shopify customer support apps you can use to optimize your Shopify store is time-consuming. Re:amaze is a customer service, live chat, and help desk solution for small and medium businesses. Its more geared towards resolving tickets than having a conversation with a customer and building a relationship. These functions are critical for ecommerce businesses, but no one wants to get stuck in an endless loop of shipping labels, refunds, and frustrated customers. Weve built Gorgias with the sole purpose of helping ecommerce merchants level up their customer support. Registered! This is a big disadvantage since ecommerce store owners have a specific set of requirements that cant be met using this tool. It will soon be available WooCommerce. Wait time is a constant threat to customer satisfaction.

Besides that, it has a unified communications interface where you can answer your customer queries natively. Recharge helps you do this by quickly enabling subscriptions for retail purchases. DelightChat: WhatsApp Support +Marketing Software, Omnichannel Inbox:Manage WhatsApp, Instagram, FB, Email, Live Chat. This saves a lot of time & helps the support reps be more productive. Now, well look at the best Shopify app integrations, from marketing and billing to chat and returns, that can round out your help desk app. Any app you add to Shopify needs to simplify your customer support efforts, not make them more complicated. They have basic collaboration features but that doesnt facilitate having a seamless conversation. The tool keeps communications organized, safe, and compliant, allowing customer service teams to respond to problems and even collaborate as necessary. Yotpo is a Shopify Plus Technology Partner with numerous solutions beyond this app. Its extremely expensive. DelightChat enables you to respond to customer queries & collaborate with your team, all from a single screen. You cant contact HubSpot customer support team unless you upgrade your plan to the Starter, Professional, or Enterprise plan.

You can keep your customers updated about orders, shipment, refunds and offers even before they ask. With Richpanel, you can easily track, manage & resolve queries in no time. It can be near impossible to navigate without a demo from a sales rep. Zendesk is quite a generic tool. Zendesk comes with a long list of features, integrates with almost all the apps in your stack, and caters to industries from every sector. In their lowest plan, you can process a maximum of 1000 orders per month. Its best if you have numerous support agents since it includes auto-routing and back-end and collaboration features. You cant view messages from multiple properties on one Tidio tab, this could be extremely inconvenient if youre managing multiple ecommerce stores. Connect Ada to your Shopify storefront, and the AI can access Shopify Order Tracking data to automatically provide shipping insights to customers, keeping those requests out of the queues of your human agents. You can also power up an exchange portal, helping customers stay in your ecosystem rather than return your product and jump to a competitor. Gorgias is an all-in-one helpdesk and live chat solution designed for ecommerce stores. Their interface is not particularly intuitive compared and can be hard to figure out. Their pricing starts at $249/mo for just 1000 customer conversations and can work out to be quite pricey. Apart from these plans, Re:amaze supports custom plans and volume-based pricing. A variety of survey methods, ticket pipelines, support for multiple currencies, etc. Richpanel is an ecommerce customer service tool that helps businesses manage their Shopify customer support seamlessly. You just cant collaborate with your teammates on Zendesk easily. While this is more down to personal preference, a lot of customers say that Gorgias is more of a ticketing system than a conversation tool. Loop also handles gift cards, store credit, return label generation, and just about everything else you might need for returns or exchanges. If they encounter a site that doesnt load quickly enough, they tend to get bored and move on. Tidios live chat allows you to connect with visitors in real-time through customizable widgets. It comes with a powerful FAQ building feature where you can store your visitors most asked questions and relevant information about your ecommerce store. Thats around 11% of global market share for all of ecommerce and equates to roughly $319 billion in total economic activity. eDesk is a leading eCommerce helpdesk used by thousands of major retailers worldwide. Its equipped with the features to help your agents manage customer support better.

Review our list of the best customer support apps for Shopify, including return management, live chat, and automation integrations. These are the best apps we found during our research, and we honestly hope one of them is the right one for your store. Tawk.to isnt built for ecommerce. Finally, they have intent-detection, which enables you to detect customer intents like shipping, refund, exchange, and many others. Tawk.to is a Shopify live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. You can eliminate up to 30% of repetitive support requests with its self-service feature. Zendesk is a multi-billion dollar SaaS company that helps organizations with customer support software. You can tag and assign conversations to members of your team and ensure the right person is responding at the right time. This means your specific set of requirements cant be met by using this tool. Verloop's dashboard allows you to get data in real-time and track your agents and bots KPIs. The best apps dont simply educate or give your teams better tools or provide more self-service information. The companys Shopify app customizes the Gorgias experience for Shopify and Shopify Plus stores, helping them: Gorgias also populates all the data you have on a customer while you chat with them, giving you the full customer picture rather than a tiny snapshot. Pay attention to the features, pricing, and unique strengths of each to decide which solution is what you need. This means you wont know whats causing the problem and will need to contact their support team for clarification. It is an ecommerce support tool that lets you monitor and chat with the visitors on your website, respond to support tickets, and create a help center to empower customers to help themselves. What makes a Shopify customer support app great?

Shopify customer loyalty and retention integrations. You might end up using another internal chat tool to collaborate within your team. Textline is a business text messaging platform that organizations use in a wide range of ways, including as both a customer service and a support tool. One of the greatest strengths of Aircall is that it integrates with many of the top apps companies might use that store customer information. The Shopify integration pulls in your stores performance data and incorporates it into your Daasity data reporting. Status page, classic chat mode, SAML/SSO integration, etc. Smile drives repeat traffic and purchases for more than 50,000 stores by offering referrals, points, exclusive offers, and other incentives. With UVdesk, you can search for and manage customer conversations more effectively with the help of tags, priority, status, and labels. This empowers your agents to perform better and allows customers to resolve their queries independently without talking to an agent. It integrates with top ecommerce platforms like Shopify, Magento & WooCommerce. Aircall describes itself as the phone system for modern business. Its a customer-centric call center software that keeps call center agents informed, engaged, and on target and helps customers reach the right departments quickly with IVR menus, skill-based routing, and live call monitoring. And also helps you grow revenues through WhatsApp Marketing. This chat tool comes with an extensive set of features like behavioral triggers, live visitor tracking, chat ratings, file sending, etc. Klaus is a conversation review, QA, and customer service management platform targeting hypergrowth companies. Verloop helps businesses deliver delightful experiences across channels. Something went wrong while submitting the form. When all goes well, chatbots can be powerful and highly effective at both decreasing wait time and resolving problems quickly. Additionally, it also helps in modifying an order, initiating refunds, and a range of things that you otherwise need to visit the Shopify admin dashboard to execute. But as you analyze customer support apps (especially those with paid plans), make sure they have a track record of lowering time to resolution. Yotpo allows stores to feature strong reviews, along with photos and Q&A entries, anywhere on their storefront and even across ads on Instagram, Facebook, and Google. Review our most recommended customer support metrics to make sure your support team is healthy and improving. Zendesk is said to have one of the best live chat tools available in the market. Take chatbots. Ada is a next-gen AI-powered brand interaction engine that helps businesses offer always-on availability and consistent answers to customers that reach out over a range of channels. You can create knowledge bases for both your team as well as customers. It isnt a tool built specifically for ecommerce. Theres a steep learning curve to draw value out of the product properly. HubSpot Service Hub comes with a choice of free and paid plans. A worthy note is that HubSpot Service Hub is the same as Zendesk when it comes to support methods. Get all day, every day Customer Support: Respond quick to all your Facebook, Instagram remarks, Chat and Emails. Giving you detailed insights, so you know whats happening all the time. And thanks to the way Klaus operates, it can enhance your operations within other tools and ecosystems, including Shopify. That doesnt include the fact that Freshdesk offers a free plan while Zendesk doesn't. HubSpot Service Hub offers a great feature set and ticketing management system, but it may not be the right choice for those who already use a CRM. With Gorgias, you can finally stop asking customers for information you already have. Many customer support managers are leery of automating too much of customer service and support, for good reason. Get the latest ecommerce tips for growing your business and invites to industry-leading events, right to your inbox. DelightChat only integrates with Shopify. Send WhatsApp Broadcasts to your customers list, automate abandoned cart recovery, send order tracking notifications and verify cash on delivery orders. All in one platform. Verloop allows you to leep track of your customer information like purchase history, location, previous chats all in one place while you chat with them. Loop Returns powers up your stores ability to manage returns and exchanges. This could result in messages getting missed and responses delayed, which is the last thing your customers want. One of the advantages of Shopify is how customizable and extendable the platform can be. All the plans also include some free features from HubSpots CRM software. Helping independent ecommerce brands provide an outstanding customer service experience.

Chatbots, 1:1 outsourced live chat or SMS interactions, scripts, and automations can all play a role here. Freshdesk includes a forever free option with unlimited agents and essential tools. Grow your D2C brand with an omnichannel helpdesk that streamlines messages across all support channels like WhatsApp, Instagram, FB, Email & Live Chat. Its also one of those tools that integrate with most ecommerce platforms like Shopify, BigCommerce, WordPress, Magento, and the likes. The bots learn from the conversational data generated by your customers and agents. Yotpo is a wide-ranging ecommerce marketing platform that includes SMS marketing, customer loyalty, and referral programs. Recharge also offers you analytics so you can see how your various subscription offers are performing and continue to iterate until you find the right mix. Its known for a wide range of features covering from customer support to marketing and sales. LiveAgent offers a free, full-featured plan and three paid plans. Shopify has an astounding market share among ecommerce businesses, with more than 1 million businesses using the Canadian companys platform to power their online stores or ecommerce efforts. In 2021, store owners love to converse with their customers as opposed to treating them like lifeless tickets. It integrates with many popular tools, including Gorgias. Leading Shopify stores use Gorgias to simplify and improve their helpdesk experience across all channels and to give CS teams the ability to take order actions from within the helpdesk app. The best customer support apps find ways to maintain the human touch, whether through actual human agents managing more interactions or through softening the risks of automation. The answer to that question is obvious. It can take some time to set-up and figure out the tool. There have been reviews suggesting that it can be hard to get support to look into and resolve your issues. It integrates with pretty much everything that matters, including other tools on this list like Yotpo, Recharge, and Gorgias. Improve your customer experience further with these Shopify app integrations, Update orders directly from your help desk and work faster with smart automation, Manage customer requests for multiple storefronts, either on desktop or mobile apps, Use Shopify, Magento, and BigCommerce variables to auto-respond to order-related tickets, Integrate with third-party apps like ShipStation, Slack, and Recharge, Use macros to automate tasks and perform actions like adding tags, bulk action, Provide instant support by setting rules based on customer intents, Deliver omnichannel support, e.g., SMS messaging and social media, Easy to use, no learning curve involved, no feature overload, Impartial customer support for all merchants, regardless of plans youre using, Zendesks pricing is very complicated, between the Suite, Support, Sales, and Sunshine options, and you may end up paying too much trying to decipher between the different plans. Tidio has integrations with most top business software that youll be using in your daily workflow. Get started today. With it, your call center agents can instantly pull up Shopify customer and order data as a call starts. Armed with this, you can try and send a personalized message to generate a sale or simply help them better. Its NOT built for ecommerce brands. Similar to Aircall, Textline offers a Shopify integration that can pull customer data into every service encounter with a Shopify customer. By taking the order fulfillment and warehousing off your plate, ShipBob enables you to focus on the many other aspects of retail that help you grow.

To put it simply, its not exactly intuitive. UVdesk is a customer support tool built for ecommerce and takes into account the specific set of requirements of ecommerce merchants. The customer service platform built for ecommerce brands. Thank you! Your submission has been received!

. You can then set up automatic replies or route the tickets with tags. Small and medium businesses (SMBs), SaaS startups. It can then source and surface that information as soon as the call starts, giving agents access to rich information and order history from the moment they connect the call. While the tool may be free, the features you get are quite limited and you'll need to purchase add-ons for multiple features including removing their company branding. They provide multi-channel support and third-party integrations, support ticket management, task and email management, and customer follow-up tracking.