I sent them many messages and asked what was going on, but never received a response. I would recommend these to anyone as they look so nice with most anything. I placed an order and within 2 minutes of placing it requested a small change to the order. December 18 in the evening I got a notification saying that it had shipped. You can not exchange or get a refund on personal items. I contacted them and demanded a full refund but they refused. Hmmnnnnnn. It keeps both my kids close to me always. I bought it for my mom for Christmas with all her grandkids birthstones and I cant wait to give it to her! I bought a necklace for my daughter. I reached out to get info and they said they would send a replacement order. Thank u. I ordered an engraved locket that is half the size it appeared to be. The customer service representative really cared that I was a first-time customer and wanted to make it right. Anyways, I purchased two rings from Eve's Addiction and paid extra money for rush shipping. I'm not sure if it was automated or if an actual person was responding. I would give this company another chance because they care about their customers. It's made of such good quality, looks and feels expensive and the price was reasonable. This horrible company should be shut down. The bracelet got here in time for the Holidays my mom is going to love it. ", "The detail was so great. when I sent emails, I only got automated replies. When I read the other reviews my heart sank but things have changed. 30% Off coupon for Custom Jewelry and gifts. I keep being told they will send a return slip and it never comes. But again, I never got it. Problem is, they wouldn't let me file a claim because I didn't have insurance? I checked twice and not shipped. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eve's Addiction. Gave me a 5 percent discount and promised to ship my chain. I also purchased the necklace after I received the ring because I thought she would like both. . Now I have to dispute the charge through my credit card. Looks fabulous. Its a gift for my boyfriend for Christmas. Please help. After 3 back and forth exchanged they stick with, the free shipping was on first class option only (although is never stated that) and that since my order has already shipped, they can't do anything about it. But in a nut shell I'am very happy with my order I would definately order from them again. I wouldn't have wanted to pay full price for it. I was sent some crap that you would get out of a gumball machine, that was wrapped by a 5 year old. Here are 8 tips for writing great reviews. I paid for priority delivery. I repeated the above and told them this was not acceptable 3x to different people until I was told I could be given a one time return credit. They measured approximately 2.25" because they were rounded.
Take 30% Off Your Order + Free Shipping on $50+ Use Code SAVE30Offer Expires at Midnight. And the picture looks very good. After wearing it for a month the gold has scratched off and worn away. Thanks Eve's Addiction! Came in under three business days. They are not evenly spaced what so ever, they are all facing opposite sides, and they aren't even shiny because there is dried glue on every side of the gem stones. So you can imagine how my heart was broken because a week later after only wearing it twice two of the stones were missing. I am not interested in any refund but I just wanted Eve's Addiction to see my honest review and try to package their necklaces a little more careful so this doesn't happen again to another buyer. I wear it almost everyday. So I found them and they said that I would have it in three business days. A total scam!
Tip for consumers:Shipping was significantly longer than advertised. It exceeded my expectations and sparkles beautifully! On their homepage it clearly stated "30% off all orders plus free shipping on all orders" ALL orders.
I got it on a good sale. THEN IN A BURST OF EXCELLENT CUSTOMER SERVICE THEY DECIDED TO REDO MY ORDER FOR FREE. Ordered a pair of earrings as a Christmas gift, the website advertised delivery to Canada between 7-10 days. They are telling me its a personal item And may not be able to be returned. What a joke. Surprise! After two weeks the ring begun to change. I love it. I am still waiting for my item 10 days ago. SO THIS ONE SHOULD LAST FOREVER. Beautiful with chain that's not too short! I ordered a mens titanium ring on Friday June 15 2018. Do not order from them. Coupon code WELCOME30 will be applied to your cart. And the picture looks very good. Full return policy, here: http://www.evesaddiction.com/returnpolicy.html
I like the ring very much. ", Close to the Heart 3 Stone Celtic Trinity Birthstone Ring - Clearance Final Sale, "I like the ring very much. richard jennings---ca. Only then did they offer to cancel my order. Just don't shop here. I have purchased a personalized bracelet with an engraving from them and when I received it I was shocked to see my mothers name was written with a mistake! THEY ARE A SCAM AND TOOK MY MONEY AND CAUSE FRUSTRATION FOR 6 MONTHS! I thought it was strange when I did not receive an order confirmation right away. Dainty and cute. Unfortunately I did not read the reviews before I made an order so it's kind of my fault. The complaint has been investigated and resolved to the customers satisfaction. I would have giving them a higher rating but due to the fact that I have emailed and spoke to their customer service representative and verified the address. The only suggestion would be to have an option for a better quality chain for a price. Here is part of our return policy that talks about the free gift: I'm in panic mode right now. I called and they said I'd get one charge back which was fine I did end up getting it back however then I had to fix the billing address and after I did so I got a call saying that my card needed to be charged AGAIN even tho only $53 was returned to me. Customer service no help. One and a half months later, I still have not received my refund and they are ignoring my emails. When I called him back and told them I want my money refunded and they tell me I had to refuse the package and it would have to get sent back to them to get my money back my question is how do you refuse something you never got!?! The next day they shipped out my order AFTER RESPONDING TO MY EMAIL SAYING "sorry your order was already shipped." On Christmas morning I opened a gift from my daughter and what a beautiful gift it was. Do not order from this place! VERY disappointed at least an exchange since it was only worn less than three times. You can get Swarovski crystals and real silver necklace for same price they charge for this costume jewelry. So annoyed with this company A very nice, affordable set of earrings for our grandma. Chain is already very thin and fragile and now it may break completely. ", "Its a gift for my boyfriend for Christmas. Can you use any of that to figure out whats going on? He was like oh, okay yea I see here and he was describing to me my own order. ", Close to the Heart Sterling Silver Double Birthstone Tag Pendant, "I love this necklace. Perfect and beautiful and arrived quickly! I ordered the thin script "MAMA" silver necklace, and paid for the extra "GIFT WRAP" All together was $80. If you don't already have one, you can Products used:I bought a birthstone ring for my son in law with his kids birthstone in it, I ordered some items that I needed in about 9 days. Share your photos and videos with others to prove the truth of your words. I emailed asking for information twice, received nothing. They give you no option to cancel an order within a few hours of purchase like all other retailers do and they are not reachable to help if you need them after banking hours. I wish I would have read REAL reviews, and not the ones from their own website. If I could leave a zero star I would have. This happened to me too! It's disgusting quality and they don't care!!! This will surely increase the credibility of your complaint. Click here to get notifications about new complaints of Eve's Addiction. I lost over a hundred dollars. Mother still cries everyday, so I thought I would order her a pendant with my brother's picture. I want to exchange it for the silver one hoping it wont wear away. I would have happily just straightened them out to fit an adult human however the chain attached would then not be long enough. I order two necklaces 2 weeks ago. When I received the second one there was an engraving, but there was no picture on it! Fast forward to 2021. And the engraving and birthstones were too small to see. "This is my favorite place to order my jewelry the ring I ordered looks amazing" Recently bought some jewelry for my mom for mothers day guaranteed delivery before the day instead post office destroyed package claiming they couldn't deliver my package or return to them so now I'm out of money and present for my mom thanks, Giving them two stars, as I've been fortunate with them in the past. I previewed it before it was wrapped. So I haven't received my item. It exceeded my expectations and sparkles beautifully! Avoid purchasing from this company. Only worn LESS than ONE week. Then emailed their customer service. I called back 5 minutes later and that agent told me it would be easier to cancel the order and have me put it in online. They finna get it! I found a phone number for them on their homepage and so I call. "Awesome!!! IT IS TRULY BEAUTIFUL, LOOKS VERY REALISTIC AND GARNERES COMPLIMENTS FROM ALL WHO SEE IT. Do not buy from them, you will waste your money!!
Consumers complaining about Eve's Addiction most frequently mention customer service, credit card and next day problems.Eve's Addiction ranks 63rd among Personalized Jewelry sites. Sadly the items are not the quality I expected.Ive ordered two of the same items before that were sterling with out an issue. The quality is so poor all items I purchased were personalized but I deserve a full refund on everything. Companies can ask for reviews via automatic invitations. ", "Great quality, this is going to make a great gift, and the shipping was so fast ", "I just love these earrings and love wearing them. They messed up the size yet I still had to pay for it. I've become a fan of Eve's addiction , Beautiful elegant very thick for men bracelet I will definitely highly recommend, Open a live chat or call us at 800.679.3837. Do the silver rings ever turn brown or green or have any discoloration? Claim your profile to access Trustpilots free business tools and connect with customers. Quality is not worth price tag and customer service is a joke. I contacted customer service and they said it was not on their end, which it was and it would take 24 to 48 hours for it to go back on my card, that was the first time I contacted them. Such a bargain for the price. At this point, I don't even care what they sell on their site: I will NEVER buy anything from this business again, and others should beware their dishonest business practices, since the other complaint on this board shows that they are unlikely to change. It was supposed to be here yesterday but it hasnt come in. A ring with all my children's birthstones. When I get a new necklace I just like to leave it on day and night. ", Men's Chisel Custom Roman Numeral Matte Black Leather Bracelet, "This bracelet was absolutely beautiful. Beautiful bracelet, exactly what I was expecting when I ordered it. Horrible customer service. Unfortunately the chain came with a knot in it. It is a Christmas gift I know she will like it, So very awesome.
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