BTW, this is my first negative review ever! Yes they were definitely mislabeled regarding size. You will have to dispute with cc company. This past Saturday I received a letter stating that my credit card could not be charged. It is now 4/14/22 (OVER 2 MONTHS LATER) and I got an email showing that the other pair finally shipped. This story should have ended here
Offering basketball, running and casual shoes from top brands like Nike, adidas, Jordan and Vans, along with. Sign up to be a Mall Insider for a chance to win $1,000 just in time for back to school. When I contact them, they tell me there is nothing they can do, and that I will not get my refund until they have the shoes in hand. NEVER buy from ShoeMall. Just say NO to this site!
Terms of Use for this site, which prohibit commercial use of any information on this site. They kept changing the ship date. Plus, give us your mobile number for a bonus entry! Still waiting on refund. I ordered back in Dec and I just placed a order this month March long story short both orders were canceled just found out so I called. FEDEX is useless as well. I was denied refund for the extra delivery charge AND I was charged for the return shipping. I bought two pairs of shoes. They sure don't hesitate taking your money! Looks like I'm going to have to go through my credit card company to get this issue resolved.
Today is Feb. 24,2022, and I called back and was given a whole different story by the rep. She then said the shoes were received back on Feb. 15,2022, and the exchange was "in-process AND would take 7-10 days, and if I didn't get them to call back again!" Called again and was told order was canceled but got the order in the mail. 20% OFF SELECT NIKE STYLES | USE CODE NIKE20. Bad design, returned the coat on 12/22/21 and have not received my money back, and cannot talk to anyone that can resolve the issue, have been put on hold for up to 20 minutes with no answer more And yes, true to the reviews, they have ignored my emails and deny receiving. I go to their website - no place to cancel an existing order. Have your shoe game looking timeless in OG styles from brands you love. I was told fourteen business days after receipt of item a refund will be issued. Valid online and at any Foot Locker Inc. brand, Get free shipping, rewards, and more with FLX, Get ahead of the game with on-the-go shopping, 2021 Footlocker.com, Inc. All Rights Reserved. Born in San Jose, CA., Shoe Palace has been family owned and operated since 1993. Placed an order for shoes listed as available as of today's date (10/27/20); received confirmation stating will ship in 5-7 days BUT estimated shipping date of 12/25/20! Use XPoints for exclusive new prizes, like a drone, Bluetooth turntable, Raycon speaker & SO much more! No wonder this company scores 1.7 stars. I won't believe it until I get them.
This changed my perception about shoe mall I understand things happen but the way I was treated definitely not appreciated. Got email 2/17/22 that order was shipped. Than once, they blame FED-EX. They received the shoes i returned on march 1st. Called again(!)
Tip for consumers:Prepare to be disappointed and encounter problems when none should normally exist with an online store. Shortly after I received an email that the shoe was on backorder and they will send it out when it is back in stock. The supervisor tried talking over me but when I insisted she listen to my point of view, she hung up on me. I asked why someone there didn't call me about the problem and she stated that they are too busy to call anyone. Well they confirmed receipt of the shoes. Scam! Dont miss your chance to score big and save on Nike AF1s, Tech Fleece and more!
Poor website, poor customer service. The receipt of my shoes was fine, but when I went to return them because they didn't fit, that's when my nightmare began. Get the inside scoop (and a chance at a $1,000 shopping spree) today. Customer service is too important when someone is ordering online. I used their return label and sent the 2nd pair of shoes back. Tip for consumers:Don't walk but run from ShoeMall.com. Now this is where the fun begins! Total waste of time. Cookie Settings. Consumers complaining about ShoeMall most frequently mention customer service, credit card and return label problems.ShoeMall ranks 291st among Shoes sites. Shop for your favorite brands at ShoeMall.com. We don't just provide jobs, we provide careersplaces to grow. Sizing was 10 but it was more like a 9. It'll come.You just can't guarantee it'll be there the exact date they initially gave you in the beginning! I highly recommend NOT purchasing merchandise from ShoeMall.com, unless of course you find being mistreated entertaining. Well I'm still waiting for that callback! Do yourself a favor and shop elsewhere, unless you have nothing better to do with your valuable time! Customer service unable to cancel my order due to system problem.
Tip for consumers:Shipping would be my only issue with this site. WARNING TO ALL: SHOP SOMEWHERE ELSE! It is IMPOSSIBLE to get a refund and their customer service "supervisors" are trained to be rude and abusive and then hang up on you. The order updates indicated that it would be shipped in May, then later in June. Call, put on hold 10 minutes and disconnected. Don't have any faith that will happen.
Package sat in one place, and/ or not scanned for almost a week during shipment. Products used:Nothing because my item did not arrive, I placed an order on November 13 the ship date has changed three times now the forecasted ship date is mid February I've never received worst service from a company in 40 years save your money. Negative Rating - ShoeMall Customer Service is terrible! Today, July 3,2022 I still have not received my shoes but I received notice that they were delivered. Three calls later, I'm still waiting for my refund for the pair I returned. There customer service is the worst I have ever dealt with. Call again holding.
Claim your listing for free to respond to reviews, update your profile and manage your listing. Then it began moving again. To find more information about reviews and trust on Sitejabber.com please visit. Called again and was told order had been canceled. You know what they say it's not a problem until it's a problem and that's exactly what happened. My first time ordering from this site. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I didn't get a confirmation number or anyway to show i ordered what now?
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Yes I ordered shoes. In the process, no one could tell me where my package is. Purchased 2 pairs 2/8/22. From my experience your business doesn't matter to them, at least mine didn't, Tip for consumers:Don't expect any customer service before the sale. First, my "in-stock" order for which I paid extra $25 for 1-3 day delivery was delayed for weeks, then the wrong size was delivered. I'll never purchase from this site again! Do yourself a favor and run from this shoemall website! They have no idea what happens to the orders nor do they care to find out. California Privacy Rights &
Monday to Thursday 10AM - 8PM|Friday to Saturday 10AM - 9PM|Sunday 12PM - 6PM|, Located next to Build-A-Bear Workshop and Lauriebelles.
The next day I received an email stating that the shoes had shipped. Full refund minus return shipping. Long story short Fedex places a delay on the package because Shoe Mall failed to place my suite number on the shipping label. As indicated in the letter, I called customer service to provide payment information. I will call my credit card company tufts and dispute the charge! was going to order from you but do not like your reviews at all! Get a look at the latest releases and with new styles droppin daily, well give you a heads up about the heat you need. Tip for consumers:History of horrible customer service.
ShoeMall has a consumer rating of 1.87 stars from 92 reviews indicating that most customers are generally dissatisfied with their purchases. I called AGAIN today, making this call number four and was "transferred " to a supervisor. Download the JD Sports app today. Changing the game with the freshest sneakers and sportswear in Peabody, MA, JD Sports Northshore Mall is your one-stop shop to level up your streetwear look. I pointed out that every online store I've purchase from has called me when there was a problem. How soon should i expect the shoes i just ordered thank you, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. House of Hoops by Foot Locker is an ode to basketball. Shoemall states 3 day delivery for $25 fee. I ordered a pair of shoes on August 6 and I still haven't received them! Products shown may not be available in our stores. I will never buy from this site again.
Select "store pickup" when ordering online for hassle-free in-store pickup. How are your customers supposed to get help after that time frame? After the three days the shoes were no longer available. These two companies paired together creates an unbelievable toxic situation. Its chic and loyal clientele reflect that commitment to retail excellence. Had my explain everything in detail just to tell me that it was not there issue it was timberlands and what do I expect them to do. Its locations, staff, and products are all the very best imaginable. Tip for consumers:Order with caution. Your reviews are terrible about your customer service and your bait and switch and not nice people. I never received the product. In April 2022, I ordered a pair of shoes supposedly in stock.
Received 1 pair 2 weeks later and was emailed that the other pair was on back order. I sent them back using their return label which as one reviewer said must have put them on the back of a donkey. I would never order from shoemall. Their shoes might seem cheep or on sale, but believe me, you pay for it in the long run. Called customer service seems they are having system issues - shoes are not available. Shoe Palace prides itself on offering its customers the Ultimate Experience when it comes to their shoe and apparel shopping. Gain trust and grow your business with customer reviews. After waiting 81 minutes for Shoe Mall's customer service representative I was told that she tried but can't make the needed change and suggested that I try FedEx again. The shoe cost was $34 and paid tax plus $25 for delivery. Weeks later after my return was acknowledged, I have still not received my credit. BS service and BS delivery. The pkg was sent to FedEx who forwarded to USPS. Seriously was told we don't guarantee your purchase will be delivered on time. TOP TRENDING PRODUCTS - Summer Style that Shines. I'm very disappointed and will never shop this site again! I know the coupons make it tempting, but DO NOT SHOP HERE, go to a reputable company. When a package wasn't delivered, I contacted FedEx. On Feb. 10,2022 I called to check on the status and was told by a supervisor that the exchange for a bigger size was on the way via FedEx. I repeatedly had to go back and forth with her and she was very rude. Emails dont help, phone calls end up in perma hold. Finally, received my package a few minutes ago! I have ordered with them before with no problem and my credit score is excellent with no problems with either of two cards I tried using. Products used:Im going to return if the order ever gets here! THIS BUSINESS IS A SCAM. I explained what happened with the credit card and was shocked to learn they sold the shoes to someone else after waiting for it for nearly 3 months. I used their return label, which apparently puts your return on the back of a donkey. and was told to return the order and they would not charge shipping. Never. A home for premium kicks from Nike, Jordan and Converse, thats built by the game. Prom season is here, and you deserve to look and feel amazing for your big party!
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