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I ordered several outfits for my granddaughter birthday. We promise all orders shipped within two business days. The day you reached out and your package was going to be a little delayed, she immediatelyrefunded you for the extra money you paid for rush ship. I posted about it on the blog I run asking if anyone else had a means to get in touch with them. Your package has been delivered and we are more than happy to have you return those items at our expense and get you refunded in full. When I reached out to Sparkle In Pink to explain that the lost package was not something that I found acceptable; they told me its the holidays and that I should have expected that. You have never ordered from our company so you will need to take your complaint up with the company you ordered from. On the 25th, after no updates happening in the tracking window, I called the DHL 1800 number. I write this completely disappointed in the company and its customer service. If you look in the paypal dispute I actually uploaded copies of all emails, the customer service chat, the social media messages and my call log. We are not responsible for any lost or stolen packages. 14 business days to return from date of purchase with ship times of 9 to 15 business days at best. Our apologiesagain for your frustration. They believe in treating their customers just as we would want to be treated. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. No one emailed me back about my concerns. This is a once in a lifetime sale and have stated very clearly once inventory is gone it is gone. The SIP Family makes an outstanding team! Complaint: 16409473I am rejecting this response because: Refunding $13 worth of $27 shipping during Christmas time for a package of 14 items that arrived 2 weeks late is not a sufficient rectification gesture. Sparkle In Pinkmay change the Privacy Policy in the future. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. It will give you the option to use your PayPal account or not while your checking out. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. The shipping was severely delayed. We are always searching for new ideas and keeping our eye on the latest trends so we can offer you the latest fashions at wholesale pricing. After over a year of designing the clothing line and research finding the right manufactures, Quynn asked her mother Diane Larsen to go in on the business with her. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL.The original shipping will not be refunded on RTS (return to sender) packages.Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly.Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee.If you select to have the package reshipped you will need to pay the RTS(return to sender fee) and a shipping fee.If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility.Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.To ensure this does not happen, please make sure you provide the correct address at checkout. I ordered my daughter several items for Halloween and a few pairs of pajamas. I already had to spend more money replacing my daughters Christmas gifts. Just choose the "Local Pickup" option when checking out. We design our clothing so we are original and focus on selling only the trendiest and highest quality items. Thank you so much for your order!! Thank you so much for your order! Sparkle In Pink is a family owned business In Draper, Utah. Please let us know if theres any way we can help or improve, or even if you want to just talk fashion! How can you not have a hold on your items for a few minutes to allow the customer to pay. I made an order for a lot of things April 1, 2020 with SpanklingMe.com. I paid for standard delivery which was 16.99 for ten days. Again, our apologies for your package not arrivingon time to you, it doesn't happen, not very often, but it can happen with all shipping carriers. No longer do parents need to break the bank shopping for their children's clothing. Dont need these items for holidays, gifts, or school and if you do buy at least a month in advance. If you are having trouble tracking your package with the tracking number we provide please contact USPS. If your need your order rushed please choose the rush order and add that to your cart. Rush shipments are shipped out same business day if order is placed, FedEx Priority Overnight will ship same business day if order is placed. She would get asked all the time from friends, family, even strangers where she got everything from, so she decided to open her own store and find a manufacture that could mass produce her designs so she could sell them at an affordable price. Id for the company to make the return policy clearer and indicate an item as non- returnable on the product page for holiday and other non-returnable items. Our products contain small components and could potentially become a choking hazard. We have tried to make our return policy as fair and easy to understand as possible. Quynn Larsen founded Sparkle In Pink in 2011. Do Not Sell or Share My Personal Information. As a result, the strict return policy is misleading. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. Once your order has been shipped you will receive an email from Sparkle In Pink with a tracking number. Shipping carrier delays may occur that are out of Sparkle In Pink's control. Stackable Bowls in Purple, Aqua & Bright Pink | Made from Heavyweight Recycled Milk Jugs | Virtually Indestructible | BPA Free | Dishwasher & Microwave Safe | Sparkle, FREE Shipping on orders over $25 shipped by Amazon. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It started just the two of them shipping out orders, but are now honored with a team of around 70+ employees shipping out thousands of orders per day! Once we receive the package back from the carrier, our option is to either reship the package or refund the subtotal of your order minus the RTS (return to sender) fee. RE-PLAY Made in USA 3pk - 12 oz. When I finally received my package it contained only a pair of pajamas with a damaged zipper. You can use that number to track your package throughcarrier tracking services. How do we get such adorable clothing you might ask? I was told no the whole order had to be cancelled and reorder the items I wanted. We have a small team of professional designers who are constantly looking for the latest trends and designing with you, the customer in mind. We do ship international but our shopping cart is not set up to charge for international shipping. A common misconception is that it must mean we offer poor quality products, but no! By placing an order you agree that Sparlke In Pink accepts no liability for use, misuse, or lack of supervision while using our products. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. 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Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. I need a refund. They said they wont refund until 7 days after the package is no longer scanned by ***** That means my package can go around the country for a year being scanned as late (not even a specific location) and they have an excuse not to refund me. We are not responsible for any lost or stolen packages. Shop products from small business brands sold in Amazons store. They strive to give you the best customer service and shopping experience! Well guide you through the process. All Sparkle In Pink products are for use at your own risk. Unfortunately,your package did have some delays which can happen with all shipping companies right now with the current world circumstances. We here at Sparkle In Pink pride ourselves on customer service and take lost packages very serious. Excuse me you made the mistake and cant do anything about it? I ask to speak to a manger was told everything would be forward and she would be with me shortly she wasnt in her office. Customers are responsible for any RTS (return to sender) fee that is incurred if the address is provided incorrectly. Once your order has been shipped you will get an email sent to you with a tracking number from paypal. We are so sorry for your frustration but if the items are sold out, they are out of stock. They shipped on July 31st and have not received them! Please allow items that are personalized and/or embroideredan additional 2-3 business days to ship out. "We are sorry you had a poor experience with our business. Sincerely. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. These charges are common practice across most businesses as we will not be able to resell the items returned if they are in less than perfect condition. Sparkle In Pink is not like most other boutiques around. Once the order has been shipped please allow 2-7 days shipping time. An order was placed on the 14th of November, selecting standard shipping, I expected the package to arrive within the usual time. If you are having trouble tracking your package with the tracking number we provide please contact USPS. Being a young college student money was tight, so she started making her own accessories and clothes to dress her daughter. We do not ship an order until the e check clears. Additionally, all holiday items are non-returnable but not marked. BBB Business Profiles are subject to change at any time. Customer Reviews are not used in the calculation of BBB Rating, of those, 6 complaints were closed in last 12 months. Your recently viewed items and featured recommendations, Select the department you want to search in. I agree that you guys were kind although I dont think it was helpful, but I think consumers should understand your true policy of what to expect regarding shipping if an issue arises. I was missing everything else I ordered. 313 W 12800 S, Suite 308, Draper, UT 84020. We advise our customers to never leave a young child unsupervised while using our products. Here is a copy of the failed transaction, due to an incorrect zip code. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. If your need your order rushed please choose the rush order and add that to your cart. We are not responsible if your order gets delivered to the wrong address or is sent back for insufficient address. I headed to check out and instantly as Im putting in my information items in my cart are disappearing one after another. The staff stopped helping me and I am now being emailed by a company called Route which is their insurance that pays for lost shipping packages. We do not consider an eleven day deliveryto be a lost package. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account. ComplaintsComplaints for Sparkle In Pink, LLCClothingView Business profile. Then they told you that all of our packages are fully insured and if it did go missing (which rarely happens) we would get a claim filed for youwith our carrier insurance and get you fully taken care of and refunded in full. The 29th has now come and gone, and no movement from the package. Thats a horrible policy which favors the business not the customer. You do not need a PayPal account to check out with PayPal. If you have any questions or concerns about shipping please feel free to contact us. My order did not go through but took my money out of my account anyway. Please note that the return processmust be completedwithin 7 days after approvalor the return is no longer valid. Refunds are issued back to the original method of payment or with an online credit. Once shippedstandard shipping takes 2-8 business days to deliver. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. I received the package ripped open. I have sent three emails and have only received a generic response telling me someone would get back with me but no one has. Today is the 12th of April and I have not received any of my items. They are hard working, dedicated, and care about the complete customer experience. It looks like the payment never went through. All items purchased "On Clearance" are not eligible for returns and are considered Final Sales. We will be happy to help you! We are always ready! Ive tried calling you since to find out if I need to send the damaged pjs back but still cant get in touch with you. If our shipping charge does not cover the cost to ship your package we will invoice you the difference for shipping. Of course Im not gonna do that knowing how hard it was to get what I wanted. All products purchased from the site are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Sparkle In Pink. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. Everyone is so passionate about Sparkle In Pink and all of it's potential. I did not receive anything else aside from the damaged pajamas. Quynn would shop all over for the cutest clothing and accessories to dress her daughter in, but everything seemed to be overpriced and she could never find just what she was looking for. Most orders ship out that same day or the next unless you order items that our personalized with embroidery please allow 2-3 days to ship out. You should check the Privacy Policy frequently for changes. I give up at this point on getting the items. They all love what they do and are looking to continue to grow and build Sparkle In Pink, the sky is the limit! All credit card transactions are final and can only be reversed once Sparkle In Pink has issued a return reference number (RRN) in accordance with the Sparkle In Pink Return Policy. If you use a Credit Card for your purchase from Sparkle In Pink your item will ship in the order it was received and without any payment processing delay. Please feel free to contact us at any time with any questions or concerns you might have under the "contact us" section at the top of the page. IF A PACKAGE IS RETURNED TO US DUE TO AN INCORRECT OR INCOMPLETE ADDRESS, IS MARKED "UNCLAIMED" OR RETURN TO SENDER, OR HAS BEEN DEEMED UNDELIVERABLE FOR ANY REASON BY THE CARRIER, WE WILL NOTIFY YOU BY EMAIL. We do not charge a restocking fee unless items have been worn, damaged or did not follow the steps correctly to file a return. I even attempted to get in touch with them via social media. I am adding a link to our full returnpolicy that is on our website for you to review. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. We want you to have a great experience shopping with our company. This is not the first time I have had shipping issues with them but please know that paying for fast shipping means nothing and they love to stick by the fact that once the items leave the facility its out of their hands and they are sad too and its not their fault. BBB Business Profiles may not be reproduced for sales or promotional purposes. It is 12/29 and the package has not arrived and is no where near me and no one knows whats happening with it. We get to make little girls all around the world feel like princess's and make them feel beautiful for any occasion! The package was shipped on the 18th of November, and on the 22nd it was scanned into a town 20 minutes away from me. Sparkle In Pink has came a long way since we first opened October 10, 2011. You can use that number to track your package through USPS tracking. No one contacted me about a delay. Do Not Sell or Share My Personal Information. Priority mail takes between 2-3 business days for delivery and USPS First Class or Parcel Post app 3-7 business days. Adorable Made Affordable! We are not responsible for any lost or stolen packages. Sparkle In Pink ships daily, we make it our goal to get you your merchandise out as soon as possible. You can use that number to track your package through during it's journey to your home. I am so sorry that you have had an issue with the company Spanklingme.com. We process and ship all orders Monday through Friday. If you have any questions or concerns about shipping please feel free to contact us at 1-866-328-9752. Upon calling the company again, they cannot find any trace of the package; the USPS cannot find it either. Luckily my bank will have no issue getting my money back from them, but they should think about doing what is right for the customer, and working with the customer when they have paid for goods that are no longer trackable. Price and other details may vary based on product size and color. Therefore, if the carrier is slower than usual you could very easily not receive your item before the return window closes. To ensure this does not happen, please make sure you provide the correct address at checkout. All items will be shipped Via USPS First Class (usually if under a pound) and mostly Priority Mail unless other arrangements have been made. If you select to have the order refunded that will not be issued until the parcel has arrived back in our facility. Sparkle In Pink does not hold your items until the e check clears so if you order and your transaction does not clear before we are out of stock on the item you purchased you will be issued a refund for these items. If the difference is not paid within 48 hours we will refund your order. We process and ship all orders Monday through Friday. Our products contain small components and could potentially become a choking hazard. Her mission was to offer moms the trendiest boutique products at wholesale pricing. I ordered 14 items for my daughter for Christmas from this site on 12/15 and paid 2 day shipping for $27. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. Extremely sketchy customer serve practices. This is sparkleinpink.com we are a little girl's online clothing boutique. I wanted my order simply reinstated because they were at fault. I rushed as fast as I could to place my order and I was left with half the items I wanted. Our company is Sparkle In Pink, we are not affiliated with them nor have we ever heard of them. You will never have to search all over for cute boutique clothing and accessories or spend a ridiculous amount of money on them ever again.Sincerely,The SIP Team. Finally, the return policy does not clearly state the customer pays return shipping or that ALL items are charged a 20% return stocking fee. You do not need a PayPal account to check out with PayPal. If You Have Difficulty Accessing Any Content, Feature Or Functionality On Our Website Or On Our Other Electronic Platforms, Please Email Us At support@sparkleinpink.com or Call Us At +1-866-328-9752 So That We Can Provide You Access Through An Alternative Method. During holidays and weekends please allow 3 -5 business day for your order to be fulfilled. Weekends are not considered business days, so we shipped it out in the time promised. Sign up to get the latest on sale, new releases and more. Sparkle In Pink Is Committed To Making Its Website Accessible For All Users And Will Continue To Take All Steps Necessary To Ensure Compliance With Applicable Laws. Title to products purchased on the site, as well as the risk of loss for such products, pass to you when Sparkle In Pink delivers these items to the carrier.

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