remote work communication best practices

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remote work communication best practices

2022.07.31
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remote work communication best practices

Body language. Silence is golden in a remote team. Youll need a multi-pronged strategy to meet your employees where they are and ensure they have the tools and support they need to stay engaged long-term. Dont bombard your team with messages its ineffective, and annoying. This not only allows you to monitor and support individual employees performance, but it also gives you a clearer picture of the entire teams performance so nothing falls through the cracks. Show appreciation for achievements big and small, both publicly and privately, so your employees know their work is valued. For example, the use of exclamation marks or a negative emoji after referring to someones gender, nationality, or religion is as powerful a marker of disapproval as a disgusted face. If your email is registered with us, you will receive an email with a link to reset your password. Instead, what Wade tries to account for this by rigorously clarifying his intentions. Theres still a great deal of meta-communication and virtual leakage that happens in digital environments, and it only takes paying attention to read between the lines. We know if we need to get a hold of someone how to get a hold of someone. I can effectively coach my team members when they work remotely. You can make that easier for others by establishing a clear personal etiquette and sticking to it consistently. Using all of them for the same message is ineffective (as well as annoying). Luckily, with the right technology and employee engagement solutions, managing remote workers can be just as rewardingand productiveas managing an in-house team. If youre new to remote work, it can be a big shift from working in an office. For example, we know remote work can improve productivity and performancebut it doesnt always translate to higher employee retention. Begin with a single moment of real-time communication and see if you can convert it into asynchronous writing.

If there is one practice out of all the communication best practices for remote teams to try, it is this one.

Its changing how we speak often in bullet points. We apologize for the inconvenience. Even when were co-located, the tone of a text or the formality of an email is left wide open to interpretation, to the point that even our closest friends get confused. Give Know Your Team a try here today. This will not only help employees progress in their careers but also build a strong connected culture among your teams and organization.

The main goal is to make sure your remote hires feel welcomed, supported, and included from day one. Working in a different location than your colleagues can make you more productiveand sometimes its just a logistical necessity. To free you and your team from the oppression of real-time communication, default to asynchronous communication. This no doubt happens with greater frequency in a remote environment, as you cant physically hear someones tone of voice or interpret a persons facial expression. Companies such as Merck have created acronyms for their digital communications like Four Hour Response (4HR) and No Need to Respond (NNTR) that bring predictability and certainty to virtual conversations. As we dig our heels into remote work for the foreseeable future, naturally, we ask ourselves: Is there a better way for working remotely? They give people leaders valuable insight into whats working and whats not, and help identify gaps or opportunities in performance and engagement initiatives. Below are a few ideas for keeping your remote employees engaged from day one. Incorporating all of them into your recognition strategy based on employee preferences will ensure you meet the needs of your team and recognize employees in the ways that are most meaningful to them. A positive remote work culture wont happen overnight. Luckily, remote work expands an organizations opportunities to embrace diversity and inclusion because the talent pool is no longer limited to a specific location. Find out what your remote employees want and expect for their future and have honest conversations about how to help them achieve their goals. When your team is remote, you dont have the same opportunities to connect with your team organicallyfrom popping over to their desk for a quick chat to catching up in the break room. But managing employee performance remotely can be daunting. Use one-on-ones to identify opportunities for growth, ensure they have the tools and resources they need to succeed and coach them on ways to improve. Before they even start work, make sure they have what they need to get started, such as Wi-Fi capacity, user logins, and access, conferencing tools. Enter your email address and we'll send you a link to reset your password. Err on the side of communicating clearly. Lacking an immediate response, we can become distracted, second-guess ourselves, or even grow frustrated with our teams. Here are a few ways to keep performance on track. 4 ways to boost employee performance while remote, Professional development for remote workers. In their remote manifesto, they write: Choose the right channel of communication according to the necessity of the task youre working on.. Remote team building doesnt have to be complicated either. Free for a limited time! According to a Gallup poll. My mission in life is to help people become happier at work. Annoyed by this micromanagement, he immediately responds with his uncensored thoughts. Maybe theyve got a kid at home whos sick and its been weighing on their mind. Help keep your remote employees happy and well by setting healthy boundaries around work: Just because you arent all gathered in an office doesnt mean you dont have a team or company culture. Abusing those access points can be a form of digital dominance, a relentless and uncomfortable form of harassment. Video calls and meetings are ideal for this, as they give you the closest fidelity to being co-located. Find ways to shorten the affinity distance. Do you recognize yourself in any of these examples? HBR Learnings online leadership training helps you hone your skills with courses like Team Management. Published May 27, 2021 | Written By Jocelyn Stange, Uncover engagement obstacles and opportunities. Here are some other examples of other companies How We Communicate documents: Or, for something less intensive, you can create a little Communication Cheat Sheet for folks to reference. And fortunately, there are tons of options and solutions to help remote teams stay connected and productive from anywhere. Perhaps they were writing their note to you after a stressful call with a customer. Get our latest insights on leadership, as they're released, directly from our CEO Claire Lew. Now Live: Our Guide to Rethinking Performance Reviews, New: Our Guide Rethinking to Performance ReviewsGuide, An endless barrage of Zoom meetings. In other words, its not enough to throw in virtual happy hours or remote perks. Documenting how people should ideally communicate isnt just a nice-to-have, but a cornerstone document to align your staff and help onboard new folks as the company grows. Despite the many advantages and benefits of remote work, employee engagement isnt a given. Youre drained working remotely, more than you were when you were working in-person and your team is too. In addition to regular one-on-one meetings and team check-ins, pulse surveys help leaders get a pulse of their remote teams to see how things are going. Employees who feel included and fairly treated are more likely to stick around and will have an easier time connecting with their coworkers. Focus on remote working tools that streamline communication, enable collaboration, and reduce friction for workerswhether thats tracking work assignments or following up with coworkers. This is a fun way to learn more about each other and build team spirit with some healthy, low-stakes competition. on How to Manage a Remote Team Well, Basecamps Guide to Internal Communication, sign-up for a free trial today to see for yourself, The 13 best questions to ask during the remote onboarding process, The best way to hold a remote one-on-one meeting, Instead of holding an announcement meeting online, Instead of holding a project kick-off meeting online, Instead of having a decision discussion in a meeting online, Instead of brainstorming ideas in a meeting online, Instead of asking a question via online chat. And while some may start returning to work full-time or in a more hybrid capacity, the trend towards remote work seems here to stay. Here are just a few remote work statistics illustrating what the present and future of remote work might look like. Another makes a critique that comes across as insensitive. all or part of the time. Choose your digital volume wisely. Culture is built with intention, so include remote work as part of your overall organizational and engagement strategy. Use the following guide as a crash course for remote work best practices, strategies, and tips so you can better lead, manage, and perform on your remote teams. When employees are remote, it can be easy to feel disconnected or even invisible to the rest of the team or organizationespecially if your workforce has a hybrid mix of in-office and at-home employees. Our culture supports the mission and vision of the organization. We need a little more information to find your subscription. This includes any organizational charts, company benefits packages, training manuals, contracts, employee handbooks, etc. One of the biggest fears and challenges for remote managers is how to lead their teams from afar. When people arent sharing an office space, they dont have the same opportunities for connection, communication, or collaboration. Break the ice and help your employees build stronger relationships with easy but fun get-to-know-you games that spark conversation like: Collect facts and trivia about people on your team (and even the company in general) and see how well you each know your coworkers. Regular, constructive feedback from managers, coaches, and peers can help remote employees understand what is expected, identify areas for improvement, and better align their efforts with the overall goals of the team and organization. Confirm your subscriber information and create a password. So rather than writing an email or phoning a colleague, ask if they can hop on a quick video chat. For instance: An urgent message thats expected to be read and responded to within the hour might be sent via direct message in Slack. Work with your team to establish clear expectations and boundaries so everyone is on the same page and can take ownership of their work. one upper case letter, and one special character. Thats why remote managers need to pay special attention to managing and promoting positive remote team dynamics. Individual teams can also establish their own norms e.g., to use or not use Slack, Google Docs, or Whatsapp groups. When I interviewed Wade Foster, CEO of Zapier, on our podcast, The Heartbeat, he echoed this, describing how hard it is to read people in a remote work environment and how facile it is to assume how someone is feeling. Of course, the dynamics of a remote team are different from an in-house team. They are also starting to reap the added benefits and improved productivity that remote work can bring.