SENTURE PROVIDES BOTH INBOUND AN

2022.07.31
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SENTURE PROVIDES BOTH INBOUND AN

SENTURE PROVIDES BOTH INBOUND AND OUTBOUND PREMIUM CUSTOMER CARE CALL SUPPORT TO VARIOUS FEDERAL, STATE, AND COMMERCIAL ACCOUNTS. Your response will be removed from the review this cannot be undone. Employees are required to have fast and reliable internet in order to work from home. C) Salary.com using cookies (as described here) to refine and tailor the website visitor experience. A member of the recruiting team will review the multiple contracts available at Senture and help determine which is a best fit for you. Once an application is submitted, a recruiter will reach out to review your background and experience. Perform varied production tasks under the regular direction of the Supervisor and/or lead person, including but not limited to scheduling, threading and. We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance. Available to US-based employeesChange location. This is the most unorganized place I've ever worked. If you have questions or need assistance with your application, please contact careers@senture.com. At Senture our mission is to Encourage, Empower, and Enrich the lives of those that work for us and those we serve. Responsibilities may include: Please Note: This posting is for Work at Home positions only. By clicking Agree, I consent to our data usage policies as stated. Attention to detail and craftsmanship. Representatives will be provided with the equipment, training, and support needed to ensure they are successful.

Whether it is your first day on the job or your 500th call, a member of the Senture team will be there to support you. https://www.irecruit-us.com/index.php?OrgID=I20091201&RequestID=15888614215eb419ed689753442&olnew=2&slnew=4, Please mention Daniela V Elizondo as a reference when asked How did you hear about Senture?. Whether it is your first day on the job or your 500th call, a member of the Senture team will be there to support you. The Call Center Rep will use various web-based systems to answer customer inquiries. We apply these comprehensive knowledge management practices to prepare content for both live and self-help channels, populate that content ensuring that CSRs are equipped to resolve inquiries during the first contact and are also trained to promote self-help or assist when customers transition from self-help to assisted support. It takes about 6 months to get onto the program, depending on which contract you're on and how quickly you catch on.

Working At Professional Home Health Care Agency Inc, Working At Ambulance Inc. of Laurel County, Working At Cumberland Valley National Bank and Trust. We are seeking energetic and motivated individuals to join our growing team. Outbound calling for surveying to obtain client specific information. Use our tool to get a personalized report on your market worth. Senture has provided both licensed and non-licensed CSRs in support of our healthcare-related programs. Job Types: Full-time, Contract, Temporary, Receive alerts for other Customer Service Representative (Remote) job openings. Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload.

We have 18 years of experience developing and managing customer service programs for clients such as the Defense Health Agency TRICARE program, the Centers for Medicare & Medicaid Services, Coventry Healthcare, Department of Veterans Affairs, and MAPD/PDP Beneficiary Care for large payor organizations, 12 states providing COVID testing, vaccine registration, unemployment insurance and rental assistance and several other non-healthcare-related programs. It was a great opportunity to gain experience in the tech/customer service field as well as one having the comfort of working from home. The most common ethnicity at Senture is White (76%), followed by Hispanic or Latino (9%) and Black or African American (7%). On average, employees at Senture stay with the company for 2.2 years.

Use statistical contact center data to make improvements to performance. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? J & K Loans and Tax Service, Rio Grande City, TX. After extensive research and analysis, Zippia's data science team found that: 64% of Senture employees are women, while 36% are men. Glassdoor is your resource for information about the Work From Home benefits at Senture. More work from home positions would be a plus. For more information, please contact Michael Bryant, Director of Business Development, by phone at 606.330.2502 or by email at michael.bryant@senture.com. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. The Call Center Reps will provide both inbound and outbound call support to our various clients. THE EMPLOYEE IS RESPONSIBLE FOR HAVING RELIABLE CABLE INTERNET THAT MEETS MINIMUM SPEED REQUIREMENTS. The pay is great, benefits are good and the staff is incredible. Next, the following week they started asking us to show our entire upper body including needing to view our backgrounds (keep in mind this is your house) and management then chalked it up to "this is what you signed up for" - it goes further than this instance but as you can tell from that one situation that the management there is very passive-aggressive and has a very 'cause-I-can' attitude. It was a stressful experience but an experience nonetheless.

Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. Happy holidays! (606) 877-6670 Claiming and updating your company profile on Zippia is free and easy. Representatives will be provided with the equipment, training, and support needed to ensure they are successful. Verify customers information, making corrections and updates as needed. My health issues were spread around like wildfire.

Senture has established itself as a great place to work in Kentucky, and it is number 4 on Zippia's list of. Document each customers inquiry information into a database. We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation.

Senture is a medium telecommunication company with 340 employees and an annual revenue of $21.0M that is headquartered in Kentucky. Senture may also be known as or be related to Senture and Senture, Llc. Responsible for completing preventive maintenance and repairs through-out the resort including park. Representatives are expected to provide exceptional customer service while following protocols and guidelines. Zippia gives an in-depth look into the details of Senture, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Senture. Our existing available capacity and infrastructure provide more than 3,400 seats capable of supporting over 6,800 CSRs. Sorry, this listing is no longer accepting applications. Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. The only reason Senture gets a two star rating, is the fact that the supervisors do work very hard to make sure you're taken care of. Please select one of the categories below to explore our opportunities. Document each customers inquiry information into a database. The human resources department is a joke. There are no openings at the current time. var d_names = new Array("Sunday", "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday"); Check out this video about the Senture opportunity! Do you want to receive a free, professional resume evaluation from TopResume? Collaborate with park and home office departments; and,. To help guarantee a dependable flow of cash later in life, countless employees depend on employer-financed pension plans.

Prior call center or customer service experience highly desired, Effective verbal and written communication skills, Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs, Ability to sit for extended periods of time, Ability to successfully pass a background investigation and drug screen, Must successfully pass preemployment criteria testing and internet speed test. Representatives are expected to provide exceptional customer service while following protocols and guidelines.

As part of Sentures overall focus on continuous improvement, we leverage customer data, feedback, and contact center analytics to identify opportunities to significantly improve Knowledge Management processes and technologies and work to develop content optimal for both live agent and self-service engagement. My team was lied to multiple times during my time being there, for instance, we were told whenever cameras started being implemented that we would not have to show our faces only our foreheads and above to verify we were at our desks, management assured those that had a problem with the rule that it would not go further than that. The management is horrid to them. http://www.senture.com, 290 E. John Carpenter Freeway Click the checkbox next to the jobs that you are interested in. What do you like about working for Senture? Senture provides both inbound and outbound premium customer care call support to various federal, state, and commercial accounts. Our estimates are verified against BLS, Census, and current job openings data for accuracy. Description of Services: Senture specializes in providing large-scale, multi-channel contact center and service desk servicesincluding expertise with surge/quick-ramp operations (white paper available upon request), as well as a work-at-home agent model. Why do people leave their jobs? Senture offers defined contribution pension plans. They will work with you on your schedule and take time training you to make sure that you are good at your job. 1st late during pay period warning, 2nd day your won't keep your job. 401(k) profit-sharing savings plan. Founded in 2003, Senture is an established company that loves to hire graduates from Eastern Kentucky University, with 46.2% of its employees having attended Eastern Kentucky University. We pride ourselves on our high level of customer care and care significantly about our employees. Coordinates the Weekly Reimbursement Meeting with the Interdisciplinary. No job listings match your search criteria. Copyright 20082022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Current Benefits Service Representative in Williamsburg, KY, Kentucky, Current Ombudsman in Monticello, KY, Kentucky, Customer Service Representative salaries ($25k), Assistant Account Executive salaries ($39k). Please, Selecting a category below will take you to another page. Experience with Commercial Flat Work. It's nice but has it's down side. Before you decide whether variable pay is right for your org, get a deeper understanding of the variable pay options and the cultural impact of pay choices. I love working here. Using a database of 30 million profiles, Zippia estimates demographics and statistics for Senture.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Prior call center or customer service experience highly desired, Effective verbal and written communication skills, Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs, Cable Internet that meets minimum speed requirements (Satellite internet or wifi is not acceptable. The company provides inbound and outbound premium customer care call support and related services (e.g., customer service; help desk; database design and management; interactive website design, development, and hosting; correspondence and e-mail processing; literature fulfillment; and order processing). New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. B) Salary.com being able to use your name and address to tailor job posting to your geographic area. Share your experience anonymously. The company supports federal and state government, as well as commercial accounts. Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. Senture is in the telecommunications industry. We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. ), Ability to sit for extended periods of time, Ability to successfully pass a background investigation and drug screen, Must successfully pass preemployment criteria testing and internet speed test. At Senture, it's all about the people. If, Collects appropriate samples for testing, including phlebotomy procedures, venous and capillary punctures, and urine collections for medical and legal testing. A) Salary.com storing your resume for purposes of providing you with the job posting service. Are you sure you wouldnt like a free professional resume evaluation? Provides auto-suggestions when entering text. What your skills are worth in the job market is constantly changing.

Senture competitors include King TeleServices, ILD TELECOMMUNICATIONS, AnswerNet, PCCW Global, OnBrand24, MTN Ghana, ACD Direct, Five Star Call Centers, TeleDirect, Answer Quick Telecomm, Argo Contact Centers, Yourtel Wireless, AST, InterMedia Advertising, Northland Communications, S4 Communications, Vyve Broadband, ETECH Communications, Spectrotel, Westpark Communications. With a defined Read more, Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. Ready to learn more? document.write(d_names[d.getDay()] + ", " + m_names[d.getMonth()] + " " + d.getDate() + ", " + d.getFullYear()); Call Center Representatives are at the heart of our business and play a critical role in helping Senture succeed. Our Fair Pay score for Senture is 4. New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. var d = new Date() Below is a list of our current openings. London, KY 40741 Responsibilities may include: Please Note: This posting is for Work at Home positions only. I would definitely recommend this place to anyone! We'll be sending you new jobs as they are posted. Outbound calling for surveying to obtain client specific information. Research Summary. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Copyright 2022 staff-1.com/workspread . A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college. If you have a passion for helping others, this could be the ideal career for you. var m_names = new Array("January", "February", "March", "April", "May", "June", "July", "August", "September", "October", "November", "December"); Read reviews from current employees that include compensation and culture insights. LIFE AT TRILOGY: Unsure if this role is a good fit for you, or just want an opportunity? Niche requires Javascript to work correctly. All Rights Reserved. California State University (CSU), Stanislaus.

The data presented on this page does not represent the view of Senture and its employees or that of Zippia. Dont worry, we have more. The highest reported salary for an employee at Senture is currently $NaN / hour, At Senture, they offer pension plans.

SENTURE PROVIDES THE EQUIPMENT NEEDED TO COMPLETE WORK. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. If you have a passion for helping others, this could be the ideal career for you. Verify customers information, making corrections and updates as needed. We take pride in our commitment to your learning and development. Irving, TX 75062-2710 Your focus will be on, teaching and coaching Retail Store Managers, and inspiring sales staff to expand their knowledge on new phones, accessories and plans. Support ongoing changes and maintenance of the IBI solution including bug fixes, change requests, performance tuning and administration activities. Discover the schools, companies, and neighborhoods that are right for you. The average employee at Senture makes $0 per year. You're told that you will be making a certain amount, and that you won't have to carry their horrible insurance plans, which turns out to be a ploy to bring in the numbers they need. Help us make this company more transparent. Try another search query or, Consumer Services Consultant in London, Kentucky, New research shows how to set pay for remote employees.

Alterations Customer Service Representative, Annuities Customer Service Representative, Bilingual Customer Service Representative, Cashier / Customer Service Representative, Retail Store Customer Service Representative, Customer Service Desk Clerk - Grocery Store, E-commerce Customer Service Representative, Technical Customer Support Representative I, Customer Service Representative (Remote) in Senture Call Center, Work at home & work on site positions available. Having computer issues are kinda scary.

Powered by iRecruit. A member of the recruiting team will review the multiple contracts available at Senture and help determine which is a best fit for you. Help other job seekers by rating Senture. Transform pay with our enterprise-grade comp platform, Automate compensation with our full-suite solution, Payscale's employer-reported salary data network, The world`s largest employee-submitted pay database, Annual survey salary data from HR industry publishers, The crowdsourced compensation data API for developers, 100% company submitted data from 2,000+ businesses, Schedule a personalized demo to feel the power of Payscale, Find salary information for similar job titles and locations, Comp Planning Business Case Pitch Deck By clicking Download Pitch Deck, you. Learn about Senture Work From Home, including a description from the employer, and comments and ratings provided anonymously by current and former Senture employees. After seeing how horribly upper management treats middle management, you couldn't pay me enough to move up any further. Senture is a full-service, 24/7 contact center headquartered in London, Kentucky. Have you worked at Senture? This requisition is being used to build a pipeline for future recruiting needs. You're lied to as soon as you walk through the door to put in an application. info@healthplanalliance.org, Web Support : 1-888-472-0123 | HPAsupport@healthplanalliance.org, Alliance Speaker Resources Toolkit | View All Alliance Toolkits, Terms of use | Copyright Health Plan Alliance. Even then, there is no support if you need help. If you have any questions, please contact me at 956-270-1003. WE PRIDE OURSELVES ON OUR HIGH LEVEL OF CUSTOMER CARE AND CARE SIGNIFICANTLY ABOUT OUR EMPLOYEES. Use statistical contact center data to make improvements to performance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The Call Center Rep will use various web-based systems to answer customer inquiries.

Find your market worth with a report tailored to you, No results found. None of the information on this page has been provided or approved by Senture. Work at Senture? TO EXPEDITE THE PROCESS, PLEASE COMPLETE THE CRITERIA ASSESSMENTS AFTER SUBMITTING YOUR APPLICATION! The employee data is based on information from people who have self-reported their past or current employments at Senture. Landscape and lawn care maintenance as well. Customer Service Representative: Work-at-Home. Alliance members, log in to view this company's complete profile. 460 Industrial Boulevard We are seeking energetic and motivated individuals to join our growing team. Conducts social history assessments and monitors mental health status of patients. Audit the Clinical Record to ensure appropriate documentation for actual care delivery. Employees are required to have fast and reliable internet in order to work from home. https://www.ondemandassessment.com/link/index/JB-8AGNAO4M4?u=1027207. By agreeing to submit your resume, you consent (in accordance with our Terms of Use and Privacy Policy) to: Should you have any questions or wish have your information removed from our service, please contact us here. Call Center Representatives are at the heart of our business and play a critical role in helping Senture succeed. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. However, I did very much so feel micro-managed while I was there. Nothing that happens in there stays there. The Call Center Reps will provide both inbound and outbound call support to our various clients. Assesses and documents a patient's mental health needs.