Stunning kitchen features a trio of Restoration Hardware Classic Clemson Pendants illuminating a gray island with decorative trim moldings topped with white marble framing a small prep sink lined with French x-back counters tools. I have requested for WEEKS a follow up with an appropriate solution and they will not respond. Every door has issues with the paint finish - be it scuffs that don't clean off, unpainted insides, unfinished and unpainted edges, dings, dents, bruises, spots, etc. Butler's pantry off kitchen boasts glass-front x mullion cabinets flanked by white shaker cabinets suspended over white cabinets accented with diamond trim moldings with glass-front beverage fridge to the left topped with honed black countertop framing a small prep sink paired with a satin nickel gooseneck faucet as well as partial mirrored backsplash.
< Back to (Photo of cabinet is attached.) i understand the scribe molding was indeed delivered to and is being held at lowe's, pending arrival of this overlay filler. Gorgeous kitchen features Restoration Hardware Classic Clemson Pendants illuminating a gray island with decorative trim moldings topped with white marble framing a small prep sink lined with French x-back counters tools. Exquisite kitchen features a white range hood accented with diamond trim molding over white brick herringbone cooktop backsplash over stainless steel stove flanked by pull-out spice racks. I purchased my kitchen cabinets through my builder and Lowe's.
The business responded to this complaint but asked that its responses not be published. If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. Transitional style kitchen with walls painted Restoration Hardware Silver Sage framing distressed gray cabinets accented with nickel hardware and Carrera Marble counters alongside a gray glazed subway tile backsplash. (The consumer indicated he/she DID NOT accept the response from the business.) Customer Reviews are not used in the calculation of BBB Rating, of those, 3 complaints were closed in last 12 months. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. crown molding orders were twice produced in the wrong finish glaze before the third order was finally correct; more weeks of delay. Gorgeous kitchen features charcoal gray cabinets paired with white marble countertops and white marble backsplash framing plastered range hood over integrated gas cooktop. Using the Instacart app or website, shop for products from your store of choice near you. correct replacements are due tomorrow, 11 weeks after the initial order date. They have directed me to Masterbrand/Diamond Cabinetry for the multitude of issues I'm having with product quality under warranty. The company replaced incorrect things every time, but that means waiting another 4-6 weeks, which delays your project massively and means most of the time that the contractor is going to charge you for it (like mine). Two lavatory base cabinets were provided instead of the drawer cabinets ordered. Thank you again for contacting us regarding this case. I have emailed the consumer directly to inform him of what I knew about his delivery and have asked for detailed information from him so we can provide the needed door asap. Here's a breakdown of Instacart delivery cost: When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences. We accept Visa, Mastercard, Discover and American Express. List. I will continue to work directly with the consumer until resolution. I need phone contact from someone in that office to confirm the offers to resolve and determine if this is a valid resolution.
It's simple. The issues I had were not with installation, it was with the cabinetry and finish. Mouldings On 7/12 I inquired if a home visit would be necessary or if I could speak to someone from MasterBrand on the phone. One would thing that a cabinet company could provide a door in a reasonable amount of time. White inset kitchen cabinets donning chrome hardware and a honed white marble countertop hold a stainless steel sink beneath a window covered in a white roman shade, as white walls are lined with light gray crown molding. Access your saved project resources including favorites, budget estimator, and room visualizer selections. Glass door broken. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. i still do not have the product paid for, and months later, my kitchen is still not completed. Lowe's relayed my question onto Diamond Cabinetry and I waited to be contacted. The custom options/adders are nearly always WAY worse than the standard product, it's like a first-time woodworker took a hacksaw to the wall cabinets that had custom parts on it (for example the "end door" feature). this time the finish glaze was correct, however, they glazed the back of the board, not the fluted decorative face. my resolution is financial compensation for the inconveniences masterbrand has caused. A modest amount of cabinets was still quite expensive (~$12.5k after 30% and 10% discounts at the time). The replacements are, 90% of the time, worse than the originals. As of 8/28 MasterBrand Cabinets has not contacted me regarding my cabinet issues. I've asked for all of the damaged cabinets to be replaced and they won't do the full extent of the damageonly some pieces. He further stated that we could have those items with 2 to 3 weeks which would not hinder our remodeling process.
Learn more about instructions for specific items or replacements here. He took several cabinets to the planer and table saw in order to make them square, and refinished the edges himself. Twice I followed up with Lowe's and neither Lowe's or I had heard anything until 7/19.
I think that this is reasonable considering the amount of money I'm paying my contractor to fix the poor cabinet quality after installation, as well as what I'm doing myself to refinish the doors with the touch up paint they sent. Note: Newly created accounts must be verified within 24 hours to remain active.
Black range hood with brass straps in a transitional kitchen designed with white cabinets, brass hardware and white diamond backsplash tiles.
kitchen cabinets with diamond trim molding. By clicking "Sign Up" you acknowledge that you have read Diamond at Lowe's Privacy Policy and agree to Terms of Use. Multiple replacements and still not correct, seeking partial refund. In the end our $60k kitchen looks like far less due to the cabinet and extras quality (like the custom silverware drawer that has issues, the the 6" deep cabs that my contractor had to rebuild and it can never match perfectly now, the horrid shelf quality which both shipments - even the replacements - were warped and had unfinished edges facing out the list goes on). Wonderfully appointed black and white kitchen is fitted with a black hood fixed to black and white diamond pattern backsplash tiles between glass front display cabinets stacked above white shaker cabinets. My installer gutted and renovated my entire kitchen, he's a professional wood worker and custom home builder - best of the best. Mismatched door hinges which necessitated replacement of the wrong hinge. The shipping, cardboard, Styrofoam, manufacturing, waste of people's time, and god the cost to EVERYONE involved.
the first order had an incorrect finish glaze, and the replacement order received yesterday, again, has an incorrect finish glaze. Gorgeous u-shaped white kitchen features a a window lit by a glass pendant hung above a farmhouse sink fixed to white shaker cabinets accented with leather pulls and a honed white marble countertop.
In addition, we noted flaking crown molding, excessive dripping paint on cabinets, a painted cracked vanity from factory, and a two-toned kitchen hood (the top a light brown, the bottom a dark brown). 3. I need assistance in closing this matter. Mr. ******* and ***** ****** both agreed that it was a very bad job. If something isn't right, you've got options.
i do not know what the remaining item in production yet to ship is that they are referring to. Please check your email for account verification. As a matter of policy, BBB does not endorse any product, service or business. it took six weeks and two orders to receive the correct cabinet ******* microwave fillers were ordered approx 9/8. On July 27, 2021 I purchased Diamond kitchen and lavatory cabinets from Lowe's Home Center in ******** TN., store number ***** Sales # XXXXXXX XXXXXX, Transaction # XXXXXXX XX-XX-XX. (The consumer indicated he/she DID NOT accept the response from the business.) Gallery, CA Supply Chain Act Compliance (PDF, 51.8KB). Where to begin? no quality control. If an order never came, or you get someone else's order, you can reach out to Instacart Care.
As stated, a remaining list has still been provided to the company. masterbrand not wanting to compensate me for their incompetence is unacceptable. decorative overlays were ordered approx 10/23.
2021 Cabinet Giant, a wholly owned subsidiary of Pinnacle Home Products, LLC. The laminate/veneer was not matching up, it's like somebody used a 10 year old rusty table saw to make the cuts. even their replies to the bbb's inquiries have been inaccurate. nine of masterbrand's orders have been wrong. Transitional white kitchen designed with a stainless steel and brass trim French range hood over a Thermador cooktop. shipping records can confirm the overlay filler was not delivered to our home until jan 10. masterbrand falsely claims their fourth production of this overlay as being in "good condition". They refused to pay my contractors additional charges and advised that they also will not send any more replacements now that I'm taking the ~10% back option ($1500). Please click on each retailer to see that retailer's price for this product. masterbrand's numerous inaccurate orders have caused repeated delays, extending the inconvenience of a kitchen remodel immeasurably. Stunning kitchen features a stainless steel French hood flanked by windows illuminated by small beaded chandeliers over stainless steel stove with under the cabinet, pull-out microwave to the left. Gray kitchen pantry door with a frosted glass quatrefoil panel in a transitional kitchen with blue-gray crown molding and tan herringbone floor tiles. masterbrand has not "further discussed with the consumer directly" any financial compensation for the months of delays due to repeated incorrect orders.
We have not come to an agreement on compensation for the issues and they have a full record as the majority of communication is through email. I bought the reflection series Diamond cabinets from Lowes. How embarrassing for Diamond, and how expensive for the customer (me). masterbrand needs to take responsibility, and compensate this consumer for a service not provided. She notified ******* by email that he would have the sum of $5000.00 at his disposal to negate the fulfillment of their obligation. i'm needing this order of fillers to be right, as it is holding up the installation of crown molding. After working with Mr. ******* and ******* for appromately 3 months, we received an email from Mr. ****** on December 16, 2021 which stated that MasterBrand would not be replacing doors and drawers as stated by ****** ******** Consumer Affairs Specialist, MasterBrand Cabinets, ********@masterbrandcabinets.com. Cabinets were poorly painted and stained which caused excessive black stain to pool on all cabinets with some bubbles and some areas were not covered with any stain or glaze. My first delivery of the removable shelves were completely unfinished. Dear BBB, Thank you for the opportunity to respond to the complaint against our company and to resolve with the consumer. Thank you for choosing Diamond at Lowe's. Masterbrand has sent out numerous representatives to "repair" or "touch up" the defects documented and they have been provided with a full list of still outstanding defects in the quality. I write this complaint today, Monday 8/8, with absolutely zero resolution and no idea of how the issue is going to be resolved.
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