sible values include new, open,

2022.07.31
why does my kitten chew on everything

sible values include new, open,

Possible values include new, open, pending, hold, solved, or closed. If you want to sort the results too, add the extra parameters to the dictionary: Finally, url-encode the parameters and make the request: Below is an example script. Returns tickets by See Using the 'type' keyword in Zendesk help. "after_cursor": "eyJmaWVsZCI6ImNyZWF0ZWRfYXQiLCJkZXNjIjp0cnVlLCJ0aWVCcmVha0ZpZWxkIjoiaWQiLCJ0aWVCcmVha0Rlc2MiOmZhbHNlLCJzb3J0VmFsdWVzIjpudWxsLCJleHBvcnRlZFRodXNGYXIiOjAsInNlc3Npb25TdGFydCI6MTYwNzAzOTI1Mzk4NSwiY3JlYXRlZEF0IjoxNjA3MDM5MjUzOTg1LCJzYWx0ZWRSZXF1ZXN0SGFzaCI6LTQ5ODM0ODc3LCJzYWx0ZWRDdXJzb3JIYXNoIjotMjQwMzQ4MjgwfQ==", Comparing cursor pagination and offset pagination, Paginating through lists using cursor pagination, User records with the exact string "Jane Doe", Tickets created in the MD Photo org after July 17, 2012, Tickets where the value of the custom ticket field identified as 455214213 is "Shoes", The number of resources returned by the query corresponding to this page of results in the paginated response, The facets corresponding to the search query, May consist of tickets, users, groups, or organizations, as specified by the, The type of error. This may be different than the requester if the wall post), mobile_sdk (tickets created using the Zendesk mobile SDK), "any_channel" (from the channel framework). Returns a maximum of 1000 records per page. examples: Notice that none of these searches required the ID, or name, or email to be explicitly For examples, see Searching with Zendesk API. See Pagination. example: Search for all tickets with or without attachments using. Tickets are the means through which your end users (customers) communicate with agents in Zendesk Support. only works for Zendesk support addresses (the ultimate destination) Learn more about ticket properties . in the Support Help Center. uses cursor-based pagination and doesn't return duplicate results. You can specify the text parameter in the request body rather than the query string. include a tag to indicate that the user has clicked the checkbox. Possible values include ticket , user , organization , or group . There isn't a property keyword for the ticket ID. The type property returns records of the specified resource type. The value is null for plan types that don't support CSAT, The ids of the sharing agreements used for this ticket. The syntax gives you a lot of flexibility. zendesk tab Any attachment to the source ticket is copied to the target ticket. If you need to retrieve large datasets, Zendesk recommends breaking up the search into smaller chunks by limiting results to a specific date range. See Protecting against ticket update collisions. tickets by telephone number, Searching for zendesk tickets emails november The limit also counts towards the global API rate limit. For example, to search Metadata for the audit. In both examples, whomever is the submitter becomes the first comment author. Start by including the module in your script: Next, add the query parameter as a name/value pair in a Perl hash: The URI method used to url-encode URL parameters takes a hash, not a string. Possible values: new, open, pending, hold, solved, closed. user name (full name or partial), email address, user ID, or phone number. You specify search queries in a URL parameter named query: /api/v2/search.json?query={search_string}. open is the value. You must specify the type in the filter[type] parameter. addresses. The email address of the agent to assign the ticket to, The agent currently assigned to the ticket, Write only. See About archived tickets in the Support Help Center. tickets with See, Write only. Sort order. Please refer to the article below: https://support.zendesk.com/hc/en-us/articles/217385687-Using-Zendesk-Support-advanced-search#topic_v5y_pp3_y5. As a result, the request may return multiple tickets with the same external id. Example: Most HTTP libraries provide tools for url-encoding strings. I'm looking for tickets that have multiple responses in a single ticket. The status property returns tickets set to the specified status. You can also specify "none" to return tickets by requesters who with other ticket property keywords, or with the type keyword (see Using The audit object has an events array listing all the updates made to the new ticket. This information is under the end user section. "description": "The fire is very colorful as well! Agents in the Enterprise account must have merge permissions. See Ticket Comments. search for all tickets without For example, the following request searches for records that contain "help" and specifies the type tickets to sideload the ticket's user data. ", curl "https://{subdomain}.zendesk.com/api/v2/search.json" \, -G --data-urlencode "query=type:ticket status:open" \. You can try to use Zendesk Support advanced search. Only records containing an exact match of the phrase are returned. See Audit events. Does anyone happen to know how to search for the Submitter ROLE? For example, if you created a drop-down list, you can search This operation can't be undone. Please feel free to contact support if this isn't working for you. If the job succeeds, the ticket is permanently deleted. A ticket is an agent's perspective on a ticket. ", "comment": { "body": "Help I need somebody." The Search API returns up to 1,000 results per query, with a maximum of 100 results per page. "created_at": "2013/01/08 23:24:49 -0800", "description": "Zendesk is the leading ", -v -u {email_address}:{password} -X DELETE, curl https://{subdomain}.zendesk.com/api/v2/tickets/destroy_many.json?ids=1,2,3 \, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets.json \, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/{id}/restore.json, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/restore_many?ids={ids}.json, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/{id}.json \, -X DELETE -v -u {email_address}:{password}, curl https://{subdomain}.zendesk.com/api/v2/deleted_tickets/destroy_many.json?ids=1,2,3 \, curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/collaborators.json \, curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/followers.json \, curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/email_ccs.json \, curl https://{subdomain}.zendesk.com/api/v2/tickets/12345/incidents.json \. Or how might I search for this? As Abraham K. from Zendesk said. This can be accomplished equivalently through the API by passing the agent's user ID as the submitter_id when creating a ticket. See Ticket property keywords in Zendesk help. To search for specific drop-down list selections, you use the Is there a way to search for tickets created in a certain date range but only find tickets that were modified before or after certain times of day? For more information, see Ticket Audits. associated with the field value you want to find. further. "next": "https://example.zendesk.com/api/v2/search/export.json?filter%5Btype%5D=ticket&page%5Bafter%5D=eyJmaWVsZCI6ImNyZWF0ZWRfYXQiLCJkZXNjIjp0cnVlLCJ0aWVCcmVha0ZpZWxkIjoiaWQiLCJ0aWVCcmVha0Rlc2MiOmZhbHNlLCJzb3J0VmFsdWVzIjpudWxsLCJleHBvcnRlZFRodXNGYXIiOjAsInNlc3Npb25TdGFydCI6MTYwNzAzOTI1Mzk4NSwiY3JlYXRlZEF0IjoxNjA3MDM5MjUzOTg1LCJzYWx0ZWRSZXF1ZXN0SGFzaCI6LTQ5ODM0ODc3LCJzYWx0ZWRDdXJzb3JIYXNoIjotMjQwMzQ4MjgwfQ%3D%3D&page%5Bsize%5D=100&query=hello%26page%5Bsize%5D%3D100%26filter%5Btype%5D%3Dticket". The id of a closed ticket when creating a follow-up ticket. You can specify "none", Merges one or more tickets into the ticket with the specified id. Returns a maximum of 100 records per page. Otherwise, the value is false. Assume you want to search for all open tickets: The URL parameter has to be url-encoded for the request. Use the Show Job Status endpoint to check for the job's completion. You can define filters to narrow your search results according to resource type, dates, and object properties, such as ticket requester or tag. account due to ticket archiving. }}, {"subject": "Help! Defaults to true, Is false if channelback is disabled, true otherwise. The me keyword value allows you to search user properties in tickets where Examples: "unavailable", "invalid", Boolean indicating if there are more results, Cursor object returned from the Search Service, The object type returned by the export query. Not all of the ticket data is searchable. Tickets in Zendesk Support can be passed to a group of agents unassigned, or to a specific agent in a specific group. the type keyword). For example, if a customer responds with a follow up question after receiving an initial answer. Searching by the lookup relationship field is not supported. favorite), phone_call_inbound (from an inbound phone call), phone_call_outbound (from an outbound phone call), phone (from voicemail, CTI, or an inbound call), sms, text, "text message" (from a text message), api (from API call or integrated web service), logmein, logmein_rescue, "logmein rescue" (from LogMeIn), facebook_post, "facebook post" (from a Facebook wall post to a See Searching by date and time in Zendesk help. You can use the bulk update format to add or remove tags to the tag list of each ticket without overwriting the existing tags. The response is always ordered by updated_at in descending order.

To search articles in Help Center, see Search in the Help Center API documentation. For clarity, it doesn't paginate through the results even though it should. Examples: Specify the name or ID of an organization. HTML data is stripped out of the request if you use body. This endpoint returns a job_status JSON object and queues a background job to do the work. in the Support Help Center for ticket merging rules. The id of the ticket form to render for the ticket. example: All of the ticket property keywords can be used in search statements alone, in combination This The number of results shown in a page is determined by the page[size] parameter. ", "author_id": 494820284 }}}' \, .zendesk.com/api/v2/tickets/update_many.json?ids, '{"ticket": {"additional_tags":["a_new_tag"]}}', curl https://{subdomain}.zendesk.com/api/v2/tickets/update_many.json?ids=1,2,3 \, -v -u {email_address}:{password} -X PUT \, curl https://{subdomain}.zendesk.com/api/v2/tickets/update_many.json \, -d '{"tickets": [{"id": 1, "status": "solved"}, {"id": 2, "status": "pending"}]}', curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/mark_as_spam.json \, -v -u {email_address}:{password} -X PUT -d '{}', curl https://{subdomain}.zendesk.com/api/v2/tickets/mark_many_as_spam.json?ids=1,2,3 \, -v -u {email_address}:{password} -X PUT -d '{}' -H "Content-Type: application/json", curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/merge.json \, -v -u {email_address}:{password} -X POST \, -d '{"ids": [123, 456, 789], "source_comment": "Closing in favor of #111", "target_comment": "Combining with #123, #456, #789"}' \, curl https://{subdomain}.zendesk.com/api/v2/tickets/{ticket_id}/related.json \. A macro ID to be recorded in the ticket audit, POST requests only.

and agents can search for tickets using these keywords. Use the Show Job Status endpoint to check for the job's completion. For example, the following search returns all tickets that use the Change Request You can also search by user, organization, and group properties. The ticket's source, which can be any of the following: People who have added comments to tickets. you can search for the numbers that the requesters entered in the This suggestion, no longer seems functional: The article now explicitly includes these methods, which still don't work? Possible values: low, normal, high, urgent.

exclusively for ticket data, you can use ticket property keywords. Alternatively, if you only want incremental changes based on the most recent change, consider using one of the Incremental Export endpoints. Datetime of last update received from API. custom_field_
Use the Search API to narrow your results with query. Rate limits in the API introduction. searched by the user's ID, their name (partial or full), or their email address, as in these Let's say you want to search for all open tickets: /search.json?query=type:ticket status:open. The property is for reading purposes only. See Side-Loading. These user roles can be applied. Specify the The syntax gives you a lot of flexibility. For ticket field with ID 1413 is used, and not followed lists tickets that the specified user is following. The type of this ticket. This search returns all the The status property returns tickets set to the specified status. You can specify "none", "me", There are two valid values for this keyword: You can also search for a file attachment by name. See the, POST requests only.

Therefore, use the Requests API to let end users view, update, and create tickets. Tickets can originate from a number of channels, including email, Help Center, chat, phone call, Twitter, Facebook, or the API. Ids of tickets to merge into the target ticket, Private comment to add to the target ticket, Private comment to add to the source ticket, Whether comment in target ticket is public or private, Whether comment in source tickets are public or private, Related topic in the Web portal (deprecated feature), Is true if the current ticket is archived, Twitter information associated with the ticket. For tickets of type "incident", the ID of the problem the incident is linked to, The dynamic content placeholder, if present, or the "subject" value, if not. Accepts a comma-separated list of up to 100 ticket ids. Search within a date or time range.

For more information on creating tickets, see: Accepts an array of up to 100 ticket objects. The search API has a URL parameter named query : /api/v2/search.json?query={search_string}. described in the following table. The count[refreshed_at] property is a timestamp that indicates when the count was last updated. Here's how to search for tickets with a blank text field (assuming the blank text field's ID is 360015212345): will return any tickets where the value of the text field is not blank. brand ID. You can also use the Please try again in a moment. The date format is YYYY-MM-DD. declared. The search only returns results of a single object type. sort keywords. checkbox custom fields, you can search for tickets with the field Returns a list of tickets where the custom the name of the ticket form includes multiple words, use quotation heyO Erik - there isn't a specific search filter toonly show archived tickets, but searching for tickets with a status of closed that were updated before 120 days in the past should return those: (2022-01-11 is 120 days ago if searching today). message to a page), facebook (from any Facebook method including private message and Allowed values are "id", "subject", or "deleted_at". Examples: The : character is the equality operator. }}]}' \. Searches with type in the query string will result in an error. Zendesk recommends that you obey the Retry-After header values. I tried adding every status and i'm still only given open tickets. Returns an approximate count of tickets in the account.

Exception: If the ticket is created as a follow-up ticket (i.e., if the ticket is created using via_followup_source_id), then any submitter_id attribute is ignored. Additionally when you make a search you can filter by Subject so if the requester is making several tickets with repetitive messages it would be an easy way to isolate the tickets you wish to see. See, An id you can use to link Zendesk Support tickets to local records, The ids of agents currently following the ticket. This endpoint returns a job_status JSON object and queues a background job to do the work. its ID (found on the Ticket fields page in Admin Center > Objects and rules > Tickets > Fields). Allowed values are "new", "open", "pending", "hold", "solved", or "closed". For clarity, it doesn't paginate through the results even though it should. For example, if your customer emails your support address, this creates a ticket with the customer as both the requester and submitter. The assigned agent or other entity. All tickets have a core set of properties. ccd lists tickets that the specified user is cc'd on. 1, 2014: For more information on using date and time in your search, see You use this keyword to search for tickets that either do or not contain file If you know the "Group ID" that the user can be in you can do this search: Was no so easy to arrive to this conclusion Wow, thanks for that! fields. have not yet been scrubbed in the past 30 days. You can also use the Export Search Results endpoint. See Pagination. Lists tickets by external id. You can use the following keywords when searching for ticket attachments. To make different changes to multiple tickets, use the following endpoint and data format: https://{subdomain}.zendesk.com/api/v2/tickets/update_many.json. To get a list of all tickets in your account, use the Incremental Ticket Export endpoint. Notification emails for the ticket are sent from this address, Write only. Hi there, We should have the ability to search by role for Agents, not just End Users!