So after the 4th day and still a wet ground, I called again. They were extremely polite whenever I asked questions, and the pool is fabulous. Once again they arrived on time which I appreciate. And for the record, I am not a paying customer, nor will I ever be. They clearly messed something up during the installation. Job site was left looking spotless. She responded by telling me to go somewhere else and hung up on me a second time. All he did was verify that the air conditioning was running. *:"after 5 holes a new liner is recommended" I never heard this from this company and have no idea why it would even be mentioned because there was one hole and it is a newer pool. They were here at the time they said they would be here. While this is our most affordable pool, it is still top quality. Would not use these guys! Horizon Outdoor Design uses locally grown and cultivated plants that are acclimated to our region which helps reduces overall loss and plant replacement. I asked the crew leader if the bottom is supposed to have these layers to which he respond yes, that the water would fill them out. They also patched a previous place which I had patched and was coming loose. I could never steal $1500 from someone, don't let them do that to you. THEY WERE ABLE TO REPAIR OUR LINER AFTER ANOTHER COMPANY TOLD US IT COULD NOT BE DONE. I have been told, by several POOL STORES, that draining the pool would risk cracking the liner. At this point we were already regretting that we ever contacted them. Family Owned Business Started in 1995, Above Ground Pool Installation And Service Company, for all your Above Ground Pool needs, all of our employees are Professional and polite, Our Foreman are in house trained by the owner and knowledgeable. Now I have to drain the pool and replace the whole skimmer, either by myself or pay them $125 for work that would take them 10 minutes. And we know you would love to have one of ours in your backyard or business. They're the BEST and we highly recommend them! Description of Work I had my old above ground pool replaced with a new, slightly bigger above ground pool. Description of Work Repaired cut in pool liner at bottom. Details: I have already purchased a pool Hard-sided pool - steel Circle Home, Details: Above ground Outdoors Vinyl Vinyl lining damaged or needs replacement, Steve and crew arrived as scheduled and had our, in under 4 hours in the brutal heat of the day. We excel at creating landscape designs that compliment your home and/or property's natural beauty and environment. I only had one question and that was about draining the pool water. I told her that they should not give people paper work to sign until the pool is filled with water, so that the customer can see if there is a problem and then state if they are satisfied, this seemed unreasonable to her. When they arrived, I was told by the installer that the pool had problems and was beyond repair. Our Distribution Center is not open to the public and the pools do not arrive there until after they are ordered. Called C & D after trying to install myself,with no luck. Steve and his crew were amazing through this whole process. The pool had to be drained and two days later them came out and performed the service. Enter a zip code and get matched to businesses near you. Description of Work Installed 15 ft round pool. He was very miserable about it and used fowl language while he was on his cell phone arguing with someone. C & D'S INSTALLERS offers the following services: Any type of above ground pool installations or service, New Pool Installations, Tear down old Pools and haul away, Excavation of pool sites for all pool including intex & soft sided pools, Landscape outlines after pool installation is completed on New or Older pools, Vinyl Liner changes, Filter changes, Skimmer repairs, Electronic Leak Detection, Pool Patches, Pool Openings in the Spring And Pool Closings in the Winter, Visit the Solution Center to Explore Articles. The truth is that the company had no interest in solving this problem. I highly recommend and will definitely refer him to all of my friends and family that have. To find more licensing information for your state, visit our. I can't imagine that a company would send out someone that behaved that way, to represent their company. 1. We had an above ground pool installed last year. Thank you Steve and crew for all you have done! Description of Work CLEARED DIRT FROM THE BACK YARD AND INSTALLED A 18 ROUND 4 FOOT DEEP POOL, DECK, AND FENCE. Our quality above ground pools have helped us become voted Carrolls Best and can be installed throughout Carroll County, Howard County MD and Baltimore County Maryland including Westminster, Taneytown, Finksburg, Sykesville, Eldersburg, Hampstead, Manchester, Mt Airy as well as Columbia, Ellicott City, Randallstown, Reisterstown, Glyndon and Owings Mills. They came out within a week. Our pool company had C & D contact us to schedule our new liner installation. I can't believe that businesses like this exist. The first phone call was very informative, and all of the information discussed was followed up by email. On time, courteous and had my 21, leveled, up and liner in place. The work was done as promised. I was told to drain the pool completely, even though it is logical that the hole in the liner would (and was) where the water stopped draining. The price included adding rolled foam to the walls before the liner was installed. They did the job extremely professionally. The crew arrived on time and started prepping the area but then it started to rain and the foreman said that he did not want to start digging and have it pour down rain because it would become a mud pit and ruin my yard, which I really appreciated. In addition to our dazzling landscape designs, Horizon Outdoor Design can also create custom patio designs, ponds and water features, sidewalks, retaining walls and a host of other dynamic outdoor design services. I WAS VERY SATISFIED WITH THE WORK THAT WAS PERFORMED BY C&D'S INSTALLERS. They were prompt and we are thrilled with our. They are incredible. The woman's tone of voice changed and she hung up on me. If their installer had inspected the part like he should have I would have been able to replace skimmer myself. I wished I had researched them more before I used them, because apparently we aren't the only ones that were duped! Description of Work Pool installed and detailing around. Carroll County Pools features all the following above ground swimming pools. State is one of our busiest states and lots of your neighbors have our pools in your back yard. The Ultimate pool can be installed aboveground, partially in-ground, or completely in-ground to fit any yard or slope. I guess the owner sees this as unreasonable. Horizon Outdoor Design only utilizes the highest quality products and installation standards. The Outdoor Advantage, LLC has been making customers happy in central Maryland by performing quality work at reasonable prices since 2002. So my pool has only been installed for a day and is completely inoperable and these rip off artists could careless DONT USE THIS COMPANY!!!! Learn about our review guidelines. They nickel and dime you for everything and then leave a mess behind for you to clean up, including their personal trash. Your feedback helps us make Walmart shopping better for millions of customers. Very professional and friendly. C & D'S INSTALLERS accepts the following forms of payment: Check, Visa, MasterCard, Discover. C & D'S INSTALLERS is currently rated 4.2 overall out of 5. Paradise Pools The New Technology of Above Ground Pools Choices, Custom Build Made To Order Pools Get A Quote, Baltimore Maryland is known for producing quality products and affordable prices, and so are we with our Above Ground Pools. One of the items that the crew leader checked off was that he affixed the "don't jump into the pool" stickers onto the pool which they never did. But they do. Not a chance I was willing to take lightly, especially if the hole is at the current water level (which it was). Read More, Any type of above ground pool installations or service, New Pool Installations, Tear down old Pools and haul away, Excavation of pool sites for all pool including intex & soft sided pools, Landscape outlines after pool installation is completed on New or Older pools, Vinyl Liner changes, Filter changes, Skimmer repairs, Electronic Leak Detection, Pool Patches, Pool Openings in the Spring And Pool Closings in the Winter, Cleaning Services, In ground Liner changes. C&D Installers came on time. Description of Work air conditioning inspection. Now I have to fill all of this in! The crew was very professional, did a great job, and left the jobsite clean. I was amazed at how easy they made the whole process look and our, is PERFECTnot a single wrinkle!! The pool is almost filled and then I have to call and schedule an appointment for them to come back and back fill around the pool. My husband ran out that morning before they came and got them all coffee and doughnuts and filled a cooler with ice and an assortment of drinks. Description of Work They installed my replacement above ground pool. We excel at creating landscape designs that compliment your home and/or property's natural beauty and environment. Read More, The Outdoor Advantage, LLC has been making customers happy in central Maryland by performing quality work at reasonable prices since 2002. The work was done in a timely matter. After I signed the pre-filled in/checked off form (filled out for me by the crew leader) they left. Founded 1995 With Angi since October 2005. Over 10 years of experience. They were prompt, EXTREMELY courteoud, responsive, thorough, professional, and any other positive attribute/accolade I can think of. She was only interested in giving us the run around and insisted that since her crew leader told her that we made a hole in our liner there wasn't anything else that they could do. They installed the whole pool, did everything, did not destroy my yard, and did not rip anything up. This is by far the worst experience that I have ever had with any contractor/business. DO NOT USE C&D Installers. I thought C & D Installers, Inc. did a great job installing the pool but.I was upset about two things. There were no surprises. Over 10 years of experience. I scheduled an appointment for estimate and called and arrived promptly. Pool Supply Swimming Pool 5 Foot Leaf Skimmer Net with 4 Aluminum Pole Sections - 6" Deep Ultra Fine Mesh Netting Bag Basket for Fast Cleaning of the Finest Debris - 60" Long, Clean Spas, Ponds, Bestway Above Ground Swimming Pool Surface Skimmer Debris Cleaner | 58233E, Flowclear Soothing LED Waterfall Above Ground Pool Accessory, Intex Deluxe Pool Maintenance Kit for Use with 18' Diameter or Larger Pools, Electrode, Comp-6a8233e1-b38b-4227-a80d-a9c53ebb003d, DC-wus-prod-a14, ENV-prod-a, PROF-PROD, VER-20.0.52, SHA-2b2fa7ae7cc148e01ffe2ff445132d34fe71577a, CID-82a30699-007-18250217a4f558, Generated: Sat, 30 Jul 2022 17:22:27 GMT, Electrode, Comp-undefined, DC-prod-az-westus-14, ENV-undefined, PROF-PROD, VER-undefined, SHA-undefined, CID-5fade32c-551-18250265b396e2, Generated: Sat, 30 Jul 2022 17:27:47 GMT. We are a locally owned and operated company doing what we love to do. Description of Work C & Ds Installers came in and installed our pool. Everyone appeared to know exactly what they were doing. We help the homeowner add value to their land and create beauty according to the homeowners budget and dreams. Description of Work They installed our new pooland it leaked the moment it was filled with water! I called them again, stating that something is wrong because the pool appears to have a slow leak and after some discussion again, they finally agreed to send someone with equipment to check our brand new liner. This was very useful for a first time pool owner. After they finished installing the pool, the crew leader, came up to me with all the paperwork (that he pre-filled in showing total satisfaction) and I naively and trustingly signed it. They had a crew of four people here which was wonderful. Familiar to many, ownership requires more hands on. We also have several customers as far south as Montgomery County. I don't feel that the excavator knows how to do a decent circle for a 24' pool. I accepted the estimate and scheduled the work. The next morning we noticed wet ground around one side of the pool. I would recommend them to others as well. Description of Work C&D dissassembled a Doughboy pool a neighbor was getting rid of, excavated my yard, and reassembled the 12x24 (older) pool for me. When I spoke to their office person a week ago, she told me frankly that I should have never signed the paperwork that their crew leader pre-filled in for me, and that because their warranty is up, the owner was unwilling to do anything, even though I explained to her that the pool leaked the day after they installed it and we put water into it. How , 2022 Paradise Pool Mart - My Above Ground Pools, Custom Above Ground Pools Lexington Kentucky. Steel pools ship in @ 2 weeks, Dock Dog Pools FAQs It is important to introduce your dog to the water with a positive experience so this remains a happy time for both of you 1. It is our pleasure to serve the homes of Carroll County, Baltimore County and Baltimore City. Did not choose them to build my above ground pool. We were too frustrated and tired to continue arguing. I feel I got screwed in paying him extra. We specialize in hardscape design and installation, mulching, hauling, planting, gutter cleaning, landscaping, power washing, snow removal and general outdoor maintenance. We specialize in hardscape design and installation, mulching, hauling, planting, gutter cleaning, landscaping, power washing, snow removal and general outdoor maintenance. Now that I had a deck istalled and was finally able to use the pool, the bottom of my pool stinks. When I asked him a question, he raised his voice at me. Read More, Horizon Outdoor Design serves residential and commercial clients throughout Maryland and Southern Pennsylvania. Description of Work Installed my 24' x 52" round above ground pool. His crew was very efficient an, My above ground pool was in need of a replacement. DONT use this company Terrible customer service from star to finish. Again, I explained to them that we did not use the vacuum. At this point all monies were paid and this same lady Cyndie who called my phone and sent many text no longer responded. Paul & Nancy Haney. Carroll County Pools builds inground swimming pools, above ground pools and provides openings and closings throughout Carroll County Maryland including Westminster, Manchester, Hampstead, Finksburg, Mt Airy, Taylorsville, New Windsor, Taneytown, Union Bridge, Union Mills, Sykesville, Eldersburg and Marriottsville MD as well as Frederick MD, Ellicott City, Columbia and Clarksville in Howard County, Reisterstown and Glyndon in Baltimore County, Adams and York County in Southern PA. 310 Woodward Road Suite 4 Westminster, Maryland 21157, Hours: Mon - Fri: 11-5 Sat: 11 - 3 Sun: Closed, Voted Carroll's Family Favorite Pools & Spas Center, Now Taking Above Ground Pool Orders For Spring 2022, Design, Hosting, and Internet Marketing by. 35mill scratch proof, puncture resistant liner, Any length up to 100ft an width up to 50ft.
What am I looking at for time and money for pool maintenance? They were professional both times that I dealt with them and would definitely call them if I decide to install a new pool in the future. It went down and stuck in the liner cutting it. Allow 60-80 days I further told them that I had a pool deck that needed to be attached but it was already erected. As usual, the crew arrived on time and started the job.In a little less than 4 hours they had the area dug out and the pool was up. *"every explanation and solution I proposed you argued with me telling me I was wrong." Horizon Outdoor Design only utilizes the highest quality products and installation standards. They showed up on time and did an outstanding job. Category excavators, landscaping, pool cleaners. I just wanted to better understand my options, but I wasn't given any. Description of Work Major repair of pool wall from return line and liner which was damaged from harsh winter. Was extra impressed that they used a wet/dry vac to pick up the extra stone left behind from the pile dumped off in the lawn near the pool. Horizon Outdoor Design uses locally grown and cultivated plants that are acclimated to our region which helps reduces overall loss and plant replacement. We paid $1500 and learned a valuable lesson, that not all business owners are fair, and just and live by a code of good morals and ethics. I was told that if it was considered an "obstruction" that I would be charged starting at $150.00 depending upon the size of the deck. It would have been less if we did not have that done. So dissapointed in C&D Installers. Horizon Outdoor Design serves residential and commercial clients throughout Maryland and Southern Pennsylvania. Description of Work Would never recommend to anyone, not even someone I don't like. Familiar to many, ownership requires more hands on. I called C & D and explained to them that I think the pool is leaking because the ground is substantially wet, to which their office person told me to wait a week and see if it continues??? I think we got exactly what we paid for if not more. I never once was loud, rude, or disrespectful and I most certainly did not hang up on anyone. I had originally planned on having C & D's Installers replace the vinyl liner on my very old above ground pool. Not much to rate on as it was pretty simple to verify whether it worked or not. The pool has been filled and all is good. *"you told me that every pool dealer you spoke with said that draining the water would ruin the liner" I said I spoke with several POOL STORES and I was willing to drain the pool if that was the best solution, but when I asked to speak to a pool technician the owner's tone of voice changed and within 1 minute I was hung up on.
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